Airport Duty Manager - Shift Leader in Customer & Ops

Abm; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facility services provider at Stansted Airport is seeking a Duty Manager to supervise and performance manage staff in its Assisted Passenger operations. The role involves ensuring compliance with service level agreements, maintaining customer relations, and implementing key performance indicators. Ideal candidates should possess strong customer service experience, team management skills, and problem-solving abilities. The position offers a shift pattern of 4 on 4 off, with opportunities for career progression and various employee benefits.

Benefits

Free parking

80% subsidy on Stansted Travel card

Flexible hours

World Duty Free Discount

Career Progression

Qualifications

• Knowledge of cash management and bookkeeping procedures.
• Experience with facilities maintenance and/or security.
• Availability to work in shifts including weekends.

Responsibilities

• Motivate, allocate, supervise and performance manage staff.
• Ensure Airport Authority Service Level Agreements are met.
• Maintain effective customer contact and resolve problems.
• Implement key performance indicators for direct reports.

Skills

Customer service experience

Team management skills

Strong organizational skills

Strong problem-solving skills

Job description

A leading facility services provider at Stansted Airport is seeking a Duty Manager to supervise and performance manage staff in its Assisted Passenger operations. The role involves ensuring compliance with service level agreements, maintaining customer relations, and implementing key performance indicators. Ideal candidates should possess strong customer service experience, team management skills, and problem-solving abilities. The position offers a shift pattern of 4 on 4 off, with opportunities for career progression and various employee benefits.