Airport Baggage & Customer Service Agent

Menzies Aviation; City of Edinburgh; On-site; GBP 15,000 - 22,000; Full time

Job summary

Menzies Aviation in the United Kingdom is seeking a Baggage Service Agent to assist passengers with baggage-related needs, including delayed, damaged or lost luggage. You will coordinate baggage tracking, documentation, and resolution in line with airline and airport procedures.

Role requires strong communication, reliability and ability to work in a fast-paced, customer-focused environment. Prior airline or baggage handling experience is a plus; training will be provided.

Qualifications

• Must have strong communication skills.
• Basic computer proficiency and ability to learn baggage systems.
• Able to work in a fast-paced, customer-focused environment.
• Must be 18+ and eligible to work in the UK.

Responsibilities

• Load and unload passenger baggage and cargo safely.
• Sort luggage and operate baggage handling equipment.
• Ensure accurate tagging and routing of baggage.
• Follow security procedures and company policies.
• Provide excellent customer service at the checkpoint.

Skills

Verbal and written communication

Customer service mindset

Problem solving

Teamwork

Basic computer skills

English language proficiency

Education

High school diploma or GED

Job description

Menzies Aviation in the United Kingdom is seeking a Baggage Service Agent to assist passengers with baggage-related needs, including delayed, damaged or lost luggage. You will coordinate baggage tracking, documentation, and resolution in line with airline and airport procedures.

Role requires strong communication, reliability and ability to work in a fast-paced, customer-focused environment. Prior airline or baggage handling experience is a plus; training will be provided.