Baggage Services & Customer Care Agent

John Menzies; Glasgow; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

MenziesAviation in Glasgow is seeking a role focused on delivering exceptional customer service within aviation logistics. The position emphasizes safety, accuracy, and adherence to regulatory standards across customer interactions and documentation checks.

Applicants should be driven, well-organised and capable of independent work under specific deadlines, with strong communication skills and a commitment to confidentiality and GDPR compliance.

Qualifications

• Passionate and driven at all times
• Well organised with meticulous attention to detail and accuracy
• Ability to influence, motivate, negotiate and communicate effectively at all levels governing bodies
• Clear and honest communication
• Passionate and driven at all times

Responsabilités

• Provide exceptional customer service as per standards to ensure customer satisfaction at every step of their journey
• Always ensure safety and Security is never compromised
• Check customers travel documentation together with relevant identification to ensure compliance with governing bodies
• Produce rush tags for delayed and on hand bags to be sent to relevant stations
• You must remain confidential following all GDPR regulations set out to ensure compliance at all times

Connaissances

Attention to detail

Self-motivation

Communication

Description du poste

MenziesAviation in Glasgow is seeking a role focused on delivering exceptional customer service within aviation logistics. The position emphasizes safety, accuracy, and adherence to regulatory standards across customer interactions and documentation checks.

Applicants should be driven, well-organised and capable of independent work under specific deadlines, with strong communication skills and a commitment to confidentiality and GDPR compliance.