Airline Passenger Experience Agent

John Menzies; Ballasalla; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Menzies Aviation in United Kingdom is seeking a Customer Services Associate to deliver high standard service across the passenger journey. You will support check-in, boarding pass issuance, and ensure compliance with airline and regulatory requirements.

You will verify travel documents, adhere to safety and security policies, and handle baggage tasks while contributing to a safe, efficient operations environment.

Competenze

• Good verbal communication.
• A full 5 year work/unemployment/education history.
• Valid Passport
• Proof of National Insurance
• Proof of address
• Criminal Record Check and Airside Security Clearance

Mansioni

• Provide exceptional customer service as per standards to ensure customer satisfaction at every step of their journey.
• Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
• You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
• Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.

Conoscenze

Verbal communication

Customer service

Formazione

5 year work/unemployment/education history

Descrizione del lavoro

Menzies Aviation in United Kingdom is seeking a Customer Services Associate to deliver high standard service across the passenger journey. You will support check-in, boarding pass issuance, and ensure compliance with airline and regulatory requirements.

You will verify travel documents, adhere to safety and security policies, and handle baggage tasks while contributing to a safe, efficient operations environment.