Airfreight Coordinator

Ikrut; Staines-upon-Thames; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Healthcare Plan

Employee Assistance Programme

Enhanced holiday scheme

Cycle to Work programme

Gym and lifestyle discounts

Loyalty rewards and recognition

Award-winning training and development

Genuine career progression

Job summary

Unsworth is recruiting for an Airfreight Coordinator to join the team in a hybrid role based near Staines. You will own export airfreight shipments from booking through to departure, ensuring accuracy, efficiency and compliance with customer requirements.

You will prepare quotations, work with airlines, hauliers and overseas partners, and use CargoWise, Pathway and WebCargo to deliver a proactive service. This role focuses on export airfreight operations and customer relationships.

Qualifications

• Experience in export airfreight operations and documentation.
• Strong customer service and proactive communication.
• Ability to manage multiple shipments and priorities.

Responsibilities

• Own export airfreight shipments end-to-end from booking to departure.
• Prepare and check export documentation (HAWB, MAWB, pre-alerts).
• Monitor cut-offs and resolve issues; keep customers informed.
• Maintain accurate CargoWise data to support Pathway visibility.
• Prepare competitive airfreight quotations using WebCargo.
• Complete shipment costing and billing accurately and on time.

Skills

Export airfreight operations

Customer service

Documentation handling

Proactive communication

Tools

CargoWise

WebCargo

Pathway

Job description

Airfreight Coordinator- Hybrid working

Location: Staines
Salary: Competitive Salary and Comprehensive Benefits Package

Join an award-winning, technology-led logistics company with genuine opportunities to grow.

At Unsworth, we're transforming the way businesses manage their global supply chains. Combining award-winning service, industry-leading technology and decades of logistics expertise, we help customers navigate complex international supply chains through exceptional service, visibility and innovative technology.

As our business continues to grow, we're looking for an experienced Airfreight Coordinator to join our Airfreight team, with a key focus on export airfreight operations.

This is an opportunity to join a forward-thinking, technology-led freight forwarder where you'll have real ownership of shipments and customer relationships while continuing to develop your airfreight expertise.

The Opportunity

Reporting to the Heathrow Branch Manager, you’ll take ownership of export airfreight shipments from booking through to departure, ensuring every shipment is handled accurately, efficiently and in line with customer and compliance requirements.

You’ll also prepare competitive airfreight quotations, identifying the right routing and service solutions for our customers. Working closely with customers, airlines, hauliers and overseas partners, you’ll use CargoWise, Pathway and WebCargo to deliver a proactive, commercially aware and efficient service.

What You’ll Be Doing

• Manage export airfreight shipments end-to-end, including collections, airline bookings, customs clearance and airline delivery.
• Prepare and check export documentation, including HAWBs, MAWBs and pre-alerts.
• Monitor shipments and airline cut-offs, proactively resolving issues and keeping customers informed.
• Maintain accurate information in CargoWise to support Pathway customer visibility and service delivery.
• Prepare competitive airfreight quotations using WebCargo and follow up opportunities.
• Complete shipment costing and billing accurately and on time.
• Build strong relationships with customers, airlines, suppliers and overseas partners.
• Ensure shipments meet customer SOPs, AEO requirements and relevant customs and aviation security standards.

What We’re Looking For

• Proven experience managing export airfreight shipments from start to finish.
• Strong knowledge of export airfreight operations, documentation and customs requirements.
• Ideally, experience using CargoWise for operations and customs entries and WebCargo for airfreight quotations.
• Excellent customer service and communication skills, with a proactive approach to keeping customers informed.
• Strong organisation and attention to detail, with the ability to manage multiple shipments and priorities.
• A proactive problem solver who takes ownership and works collaboratively as part of a team.

Why Join Unsworth?

Our people are at the heart of everything we do. We’re Caring, Driven and Entrepreneurial, values reflected in how we support our people, serve our customers and continuously look for better ways of working.

You’ll join a supportive, growing business that invests in its people, embraces technology and offers genuine opportunities to develop your career.

What’s On Offer

• Competitive salary and comprehensive benefits package
• Hybrid working
• Healthcare Plan
• Employee Assistance Programme
• Enhanced holiday scheme
• Cycle to Work programme
• Gym and lifestyle discounts
• Loyalty rewards and recognition
• Award-winning training and development
• Genuine career progression opportunities