Air Freight Imports Coordinator

Confidential; Altrincham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Confidential, based in Greater Manchester, is seeking an experienced Air Freight Imports Coordinator to manage shipments from arrival through final delivery, liaising with overseas partners, airlines and customers to ensure timely and compliant operations.

You will handle documentation, monitor progress, and support invoicing while aiming to maintain high service levels and accuracy in a fast-paced logistics environment.

Qualifications

• Experience in air freight imports within a forwarder environment.
• Strong knowledge of customs procedures and import documentation requirements.
• Excellent communication and customer service skills.
• Ability to prioritise workload in a time-sensitive environment.

Responsibilities

• Coordinate international air import shipments from pre-alert through to final delivery.
• Monitor shipment progress and provide timely updates to customers and stakeholders.
• Arrange customs clearance activities and ensure all import documentation is accurate and compliant.
• Liaise with overseas agents, airlines, haulage providers and warehouse partners to facilitate smooth cargo movement.
• Verify supplier costs and prepare customer invoicing in line with agreed commercial arrangements.
• Resolve operational issues, delays or service disruptions with a proactive approach.
• Maintain accurate records within the freight management system.
• Ensure all shipments are processed in accordance with regulatory requirements and internal procedures.
• Support customer retention through consistent service delivery and effective communication.
• Identify opportunities to improve operational efficiency and service performance.

Skills

Air freight imports

Customs procedures

Communication skills

Organisational skills

Problem solving

Tools

Freight forwarding software

Microsoft Office

Job description

Air Freight Imports Coordinator

Location: Greater Manchester
Salary: Competitive + Benefits

Reed is delighted to be partnering with a well-established international logistics organisation seeking an experienced Air Freight Imports Coordinator to join its growing operations team. This is an excellent opportunity for an air freight professional who enjoys managing shipments from arrival through to final delivery while ensuring high levels of customer service and operational accuracy.

The Opportunity

Working within a fast-paced freight forwarding environment, you will oversee import airfreight shipments, liaising with overseas partners, airlines, customs authorities, transport providers and customers to ensure cargo moves efficiently and compliantly.

Key Responsibilities

• Coordinate international air import shipments from pre-alert through to final delivery
• Monitor shipment progress and provide timely updates to customers and stakeholders
• Arrange customs clearance activities and ensure all import documentation is accurate and compliant
• Liaise with overseas agents, airlines, haulage providers and warehouse partners to facilitate smooth cargo movement
• Verify supplier costs and prepare customer invoicing in line with agreed commercial arrangements
• Resolve operational issues, delays or service disruptions with a proactive approach
• Maintain accurate records within the freight management system
• Ensure all shipments are processed in accordance with regulatory requirements and internal procedures
• Support customer retention through consistent service delivery and effective communication
• Identify opportunities to improve operational efficiency and service performance

About You

• Previous experience within air freight forwarding, with a particular focus on imports
• Good understanding of customs procedures and import documentation requirements
• Strong knowledge of the international freight and logistics sector
• Ability to prioritise workload in a time-sensitive environment
• Excellent communication and customer service skills
• Strong attention to detail and administrative accuracy
• Proficient in Microsoft Office applications
• Experience using freight forwarding software would be advantageous
• Self-motivated with the ability to work independently and collaboratively

What's on Offer

• Join a respected and expanding logistics business
• Supportive and collaborative working culture
• Career development and progression opportunities
• Competitive salary and benefits package