Air Freight Operator

Right Now Recruitment; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

4 on 4 off shifts

10% shift allowance

Performance bonus

Medical and pension benefits

Bike to Work scheme

Job summary

Right Now Group is recruiting an Air Freight Operator based near Heathrow to coordinate urgent Time Critical and AOG shipments. You will handle end-to-end air export activities, ensuring timely deliveries and strict adherence to customer deadlines.

The ideal candidate has 12+ months in air export, knowledge of AOG, and strong documentation and communication skills in a fast-paced operation.

Qualifications

• Minimum 12 months' Air Export experience.
• Knowledge of AOG/Time Critical services or urgent freight solutions.
• Good understanding of Air Freight documentation and UK customs procedures.
• Proactive and efficient approach for time-sensitive operations.
• Excellent IT, communication and organizational skills.

Responsibilities

• Coordinate urgent Time Critical and AOG air freight shipments, arranging collections and deliveries with vendors.
• Prepare and process air freight documentation (MAWBs, HAWBs, import/export customs entries).
• Monitor live AOG movements, post flights and provide accurate shipment updates.
• Manage shared inboxes and respond promptly to customer, supplier and internal queries.
• Complete job file invoicing, monitor costs and ensure invoices are processed on time.
• Investigate operational issues and complaints, identifying alternatives to meet deadlines.

Skills

Air Export experience

AOG knowledge

Time Critical operations

UK customs procedures

IT, comms, organizational skills

Job description

Air Freight Operator

Right Now Group are currently recruiting for an experienced Air Freight Operator to join a medium-sized Freight Forwarder based in Heathrow, working within their specialist Time Critical / AOG Team.

This is an excellent opportunity for an Air Freight professional with Export experience and knowledge of Time Critical or AOG shipments. You will be responsible for coordinating and executing urgent and sensitive air freight movements, ensuring shipments are managed efficiently and demanding customer requirements are met within strict deadlines.

Key Responsibilities of an Air Freight Operator

• Coordinate urgent Time Critical and AOG air freight shipments, including arranging collections and deliveries with vendors.
• Prepare and process air freight documentation, including MAWBs, HAWBs and Import/Export customs entries in accordance with UK HMRC regulations.
• Monitor live AOG movements, post flights and provide accurate shipment updates throughout the operation.
• Manage shared email inboxes and respond promptly to customer, supplier and internal operational queries.
• Complete job file invoicing, monitor costs and ensure customer invoices are processed accurately and on time.
• Investigate operational issues and complaints, identifying alternative solutions where required to meet customer deadlines.

The Successful Air Freight Operator

• Minimum of 12 months' previous Air Export experience.
• Knowledge of AOG, Time Critical services or urgent freight solutions.
• Good understanding of Air Freight documentation and UK customs procedures.
• Proactive and efficient approach with the ability to work effectively within a time-sensitive operation.
• Excellent IT, communication and organisational skills.
• Full 5-year checkable work history and ability to complete the required Criminal Record Check.

Air Freight Operator Salary & Benefits

• Salary of £35,000 - £40,000, depending on experience, plus 10% shift allowance, giving total earnings of £38,500 - £44,000.
• 4 on 4 off Days, working 07:00 - 19:00.
• Quarterly performance bonus following successful completion of probation, currently ranging from £1,000 - £2,500 per quarter, subject to company performance.
• Medical and pension benefits.
• Bike to Work scheme and employee discounts.
• Employee referral bonuses and employee recognition and rewards programme.