AOG Export Operator

Right Now Recruitment; City Of London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

4 on / 4 off Days

West Drayton / Heathrow

Training and development

Career progression

Job summary

Right Now Group are recruiting an experienced AOG Operator in the Heathrow area to manage urgent air freight shipments from collection to delivery. You will coordinate airline bookings, liaise with airlines and overseas agents, and monitor shipments to uphold service levels.

The role requires previous AOG or time-critical freight experience, strong communication skills and the ability to work under pressure within a fast-paced operations team.

Qualifications

• Experience in Air Freight Operations, ideally AOG or Time Critical shipments.
• Excellent communication and customer service skills.
• Strong organisational skills with attention to detail.
• Ability to work under pressure and prioritize workloads.

Responsibilities

• Manage AOG and time-critical air freight shipments from start to finish.
• Coordinate urgent collections, airline bookings and final deliveries to meet deadlines.
• Liaise with airlines, transport providers, overseas agents and customers throughout the shipment lifecycle.
• Proactively monitor shipments and respond quickly to operational issues or delays.
• Provide customers with regular shipment updates and ensure SLAs are met.
• Complete export documentation and customs paperwork where applicable.
• Work with internal teams to ensure smooth movement of urgent freight.
• Maintain accurate shipment records and update systems.
• Deliver exceptional customer service while managing multiple time-sensitive shipments.
• Identify and resolve operational issues to minimise disruption to supply chains.

Skills

Air Freight Operations

Customer service

Communication skills

Attention to detail

IT systems

Tools

Freight forwarding systems

Job description

Right Now Group are currently recruiting for an experienced AOG Operator on behalf of an award-winning international freight forwarding business based in the Heathrow area.

This is an exciting opportunity to join a specialist AOG (Aircraft on Ground) and time-critical logistics operation, taking responsibility for the end-to-end management of urgent air freight shipments. The successful candidate will play a key role in ensuring critical shipments are handled efficiently from collection through to final delivery, delivering exceptional customer service when every minute counts.

Working within a fast-paced environment, you will coordinate urgent transport movements, liaise with airlines, overseas agents, transport providers and customers, while proactively monitoring shipments to ensure service levels are consistently achieved. This is an ideal opportunity for someone with previous AOG or time-critical freight forwarding experience who thrives under pressure and enjoys working in a dynamic operational environment.

Key Responsibilities of an AOG Operator

• Manage AOG and time-critical air freight shipments from start to finish.
• Coordinate urgent collections, airline bookings and final deliveries to meet critical deadlines.
• Liaise with airlines, transport providers, overseas agents and customers throughout the shipment lifecycle.
• Proactively monitor shipments and respond quickly to operational issues or delays.
• Provide customers with regular shipment updates, ensuring service level agreements are consistently achieved.
• Complete all required export documentation and customs paperwork where applicable.
• Work closely with internal operations and customer service teams to ensure the smooth movement of urgent freight.
• Maintain accurate shipment records and update internal operating systems.
• Deliver exceptional customer service while managing multiple time-sensitive shipments.
• Identify and resolve operational issues efficiently to minimise disruption to customer supply chains.

Skills & Experience Required for an AOG Operator

• Previous experience within Air Freight Operations, ideally specialising in AOG or Time Critical shipments.
• Good understanding of air export procedures and freight forwarding operations.
• Experience coordinating urgent shipments within a fast-paced logistics environment.
• Excellent communication and customer service skills.
• Ability to remain calm, prioritise workloads and make decisions under pressure.
• Strong organisational skills with excellent attention to detail.
• Good IT skills and experience using freight forwarding systems.
• Ability to work effectively both independently and as part of a busy operations team.

Salary & Benefits for an AOG Operator

• Salary between £35,000 - £40,000, depending on experience.
• 4 on / 4 off Days shift pattern.
• Based in West Drayton / Heathrow.
• Opportunity to join an award-winning international freight forwarding business.
• Ongoing training and development within a specialist AOG division.
• Genuine long-term career progression opportunities.

Suitable candidates will be contacted within 24 hours.