Air Export Gateway Operator

Right Now Recruitment; City Of London; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading global logistics company is seeking an Air Export Gateway Operator to manage export operations at their Heathrow location. Candidates should have a minimum of 2 years' experience in air export, strong organizational skills, and proficiency with export documentation. The role offers a salary of £32,000 - £34,000 plus benefits including enhanced leave, a car scheme, and mental wellbeing support. The shift schedule is 4 on 4 off with hours from 07:00 to 19:00.

Benefits

Enhanced annual leave

Salary sacrifice car scheme

Salary sacrifice cycle scheme

WeCare App for wellbeing support

LifeWorks App for discounts

Life insurance

Eyecare voucher scheme

Qualifications

• Minimum of 2 years' experience in Air Export operations.
• Strong understanding of airline requirements and customs documentation.
• Excellent organisational and multitasking abilities.
• High attention to detail, accuracy, and numeracy.
• Strong written and verbal communication skills.
• Reliable and proactive with team collaboration skills.

Responsibilities

• Manage daily communication with partners and customers.
• Coordinate with operations teams for timely shipment processes.
• Oversee export gateway processes including consolidations.
• Ensure compliance with export documentation requirements.
• Maintain accuracy of shipment data.
• Responsible for costing, invoicing, and billing.
• Support operations team in meeting KPIs and performance deadlines.
• Resolve operational issues maintaining service standards.

Skills

Air Export operations experience

Understanding of export procedures

Organisational skills

Attention to detail

IT proficiency

Communication skills

Teamwork

Tools

CargoWise (CW1)

Job description

Right Now Group recruiting for an Air Export Gateway Operator

Right Now Group are recruiting for an Air Export Gateway Operator to join our client, a leading global logistics company based in the Heathrow area. This position offers the opportunity to be part of a professional and fast-paced environment, supporting international freight movements and ensuring a high level of customer service and operational accuracy within the export gateway department.

Key Responsibilities - Air Export Gateway Operator

• Manage daily communication with partners, customers, and internal departments via email and telephone.

• Coordinate with local and overseas operations teams to ensure all shipments are processed on time and to the highest standard.

• Oversee export gateway processes including consolidations, airline allocations, and flight planning.

• Ensure all export documentation complies with commodity, airline, and country-specific requirements.

• Maintain accuracy and quality of all shipment data within company systems.

• Take responsibility for accurate costing, invoicing, and billing of shipments.

• Support the wider operations team in meeting daily KPIs and performance deadlines.

• Resolve operational issues efficiently and professionally, maintaining high service standards at all times.

Skills and Experience Required - Air Export Gateway Operator

• Minimum of 2 years' experience in Air Export operations within a freight forwarding or gateway environment.

• Strong understanding of export procedures, airline requirements, and customs documentation.

• Excellent organisational and multitasking skills, with the ability to work effectively under pressure.

• High attention to detail, accuracy, and numeracy.

• Confident IT user with the ability to learn new systems quickly - knowledge of CargoWise (CW1) is advantageous.

• Strong communication skills, both written and verbal, with a professional and courteous manner.

• Reliable, proactive, and able to work effectively as part of a team.

Benefits - Air Export Gateway Operator

• Enhanced annual leave entitlement from your start date, increasing with length of service.

• Salary sacrifice car scheme for ultra-low emission vehicles.

• Salary sacrifice cycle scheme.

• Access to WeCare App for physical and mental wellbeing support, including GP access for you and your dependents.

• LifeWorks App for cashback and discounts across major brands.

• Life insurance including access to expert probate support.

• Eyecare voucher scheme.

What's on Offer - Air Export Gateway Operator

• Salary: £32,000 - £34,000 + £2,500 shift allowance

• Shift: 4 on 4 off (Days)

• Hours: 07:00 - 19:00

• Additional Information: Excellent company benefits, training, and development opportunities within a global business.