Air Cargo Operations Liaison Specialist

Menzies Aviation; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Menzies Aviation is seeking a cargo operations professional to ensure timely import/export execution and service delivery for air cargo customers. You will monitor inbound transit cargo, coordinate with trucking, and verify correct destination handling.

The role requires 3+ years in cargo/warehouse operations, proven KPI/SLA delivery, and strong customer service. A safety-minded, pressurised environment is part of daily duties across global cargo accounts.

Qualifications

• 3+ years in cargo and warehouse operations.
• Experience in the air cargo industry.
• Proven track record of delivery against KPIs and SLAs.
• Must be able to work under pressure.
• Good customer service and organisational skills.

Responsibilities

• Plan and execute to deadline all import and export.
• Monitor all inbound transit cargo to ensure it is collected by the appointed trucking company and ensure it has reached its final destination.
• Cross check after warehouse bond checks to ensure all export/import cargo is in the correct location/destination.
• Action AWB amendments.
• ULD monitoring, control, and reporting (SCM) to BKKKFTG.

Skills

Cargo ops

Air cargo

KPIs & SLAs

Under pressure

Customer service

Job description

Menzies Aviation is seeking a cargo operations professional to ensure timely import/export execution and service delivery for air cargo customers. You will monitor inbound transit cargo, coordinate with trucking, and verify correct destination handling.

The role requires 3+ years in cargo/warehouse operations, proven KPI/SLA delivery, and strong customer service. A safety-minded, pressurised environment is part of daily duties across global cargo accounts.