International Cargo Customer Support Specialist

Menzies Aviation; Crawley; On-site; GBP 24,000 - 32,000; Full time

Job summary

AMI Crawley is seeking a customer-focused coordinator to manage quotations, bookings and tracking for international cargo. You will communicate with airlines, handling sheds, and customers to ensure on-time departures and accurate documentation.

The role requires strong English, a valid driver's license, and flexibility for weekend/holiday shifts. You will work from AMI Crawley and support export agent colleagues as needed.

Qualifications

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must be able to speak, read, and write in English proficiently.
• Valid driver's license with good driving record.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done before leaving the office.
• Must pass pre-employment back ground check.

Responsibilities

• Handling Customer quotations / in-queries / bookings for both Export and Import shipments via Telephone and Email.
• Checking with Airlines and Handling Sheds that shipments have departed as planned.
• Building and maintaining solid relationships with existing and potential customers.
• receiving and responding to quotes enquiries over telephone and email.
• Assisting Export Agent colleagues and Management as and when required.

Skills

Customer service

English proficiency

Education

High school diploma or equivalent

Job description

AMI Crawley is seeking a customer-focused coordinator to manage quotations, bookings and tracking for international cargo. You will communicate with airlines, handling sheds, and customers to ensure on-time departures and accurate documentation.

The role requires strong English, a valid driver's license, and flexibility for weekend/holiday shifts. You will work from AMI Crawley and support export agent colleagues as needed.