Cargo Liaison Officer

Menzies Aviation; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Menzies Aviation is seeking a cargo operations professional to ensure timely import/export execution and service delivery for air cargo customers. You will monitor inbound transit cargo, coordinate with trucking, and verify correct destination handling.

The role requires 3+ years in cargo/warehouse operations, proven KPI/SLA delivery, and strong customer service. A safety-minded, pressurised environment is part of daily duties across global cargo accounts.

Qualifications

• 3+ years in cargo and warehouse operations.
• Experience in the air cargo industry.
• Proven track record of delivery against KPIs and SLAs.
• Must be able to work under pressure.
• Good customer service and organisational skills.

Responsibilities

• Plan and execute to deadline all import and export.
• Monitor all inbound transit cargo to ensure it is collected by the appointed trucking company and ensure it has reached its final destination.
• Cross check after warehouse bond checks to ensure all export/import cargo is in the correct location/destination.
• Action AWB amendments.
• ULD monitoring, control, and reporting (SCM) to BKKKFTG.

Skills

Cargo ops

Air cargo

KPIs & SLAs

Under pressure

Customer service

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

You will be a dedicated staff member within the Thai Airways Cargo team, executing cargo operational instructions to ensure excellent service delivery to all their cargo customers.

What You Will Be Doing

• Plan and execute to deadline all import and export
• Monitor all inbound transit cargo to ensure it is collected by the appointed trucking company and ensure it has reached its final destination.
• After receiving warehouse bond checks, cross check to ensure all export/import cargo is in the correct location/destination.
• Action AWB amendments and
• ULD monitoring, control, and reporting (SCM) to BKKKFTG

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

• 3+ years in cargo and warehouse operations
• Experience and proven track record working within the air cargo industry
• Proven track record of delivery against KPIs and SLA's
• Must be able to work under pressure.
• Good customer service and organisational skills.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.