AI Solutions Architect — Pre-Sales, Hybrid CX

Intercom; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Fin, now part of Salesforce, is hiring a Solutions Architect to join our Customer Solutions Team. You will engage directly with customers as a trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs influence our AI-powered solutions.

You will lead technical discovery, articulate Fin's capabilities, and design tailored POCs while navigating security questions and RFPs. Hybrid work is available, with travel as needed.

Qualifications

• Minimum of 4 years in a technical pre-sales role, managing C-Level technical and business relationships.
• Experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to translate complex business challenges into tailored Fin solutions for both technical and non-technical audiences.
• Experience with POCs, RFPs, and addressing security questions; strong collaboration with product and engineering.

Responsibilities

• Lead technical discovery to identify and address customer needs.
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical capabilities.
• Design and lead tailored Proofs of Concept to demonstrate Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions.
• Collaborate with Product and Engineering to represent the customer voice and feed insights into product planning.
• Build trust with customers by approaching challenges with empathy and curiosity.
• Contribute to building a best-in-class Solutions Engineering playbook and continuously improve processes.

Skills

Technical Pre-Sales

C-Level Engagement

Technical Discovery

Value-Based Presentations

Cross-Functional Collaboration

POCs & RFPs

Security Questions Handling

Communication Skills

Travel Flexibility

Job description

Fin, now part of Salesforce, is hiring a Solutions Architect to join our Customer Solutions Team. You will engage directly with customers as a trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs influence our AI-powered solutions.

You will lead technical discovery, articulate Fin's capabilities, and design tailored POCs while navigating security questions and RFPs. Hybrid work is available, with travel as needed.