Senior High-Touch AI CSM for Enterprise

Fin. The highest performing Customer Agent; United Kingdom; Hybrid; GBP 113,000 - 135,000; Full time

Job summary

Fin, formerly part of Salesforce, seeks a Senior High Touch Customer Success Manager to partner with our largest customers in the AI-agent space. You will guide C‑suite leaders and their teams through Fin’s transformation with measurable adoption and business outcomes.

You’ll work with stakeholders to map requirements, translate needs into Fin solutions, and drive strategic planning, adoption, and expansion while maintaining a deep product knowledge of our AI capabilities.

Qualifications

• 5+ years in a customer-facing role (CSM, AM, or strategic consulting). SaaS or Consumption-based tech experience is a plus.
• Experience with business process mapping, requirements analysis, and solution design.
• Strong tech affinity and passion for AI/agent-building (coding not required).
• Ability to simplify complex problems and communicate clearly across audiences.

Responsibilities

• Develop trusted advisor relationships with customers at all levels.
• Lead requirements gathering and process mapping for SOPs; document clearly and actionable.

Skills

Customer Success

Account Management

Strategic Consulting

Requirements Analysis

Technical Acumen

Communication

Prioritization

Adoption & Outcomes

Job description

Fin, formerly part of Salesforce, seeks a Senior High Touch Customer Success Manager to partner with our largest customers in the AI-agent space. You will guide C‑suite leaders and their teams through Fin’s transformation with measurable adoption and business outcomes.

You’ll work with stakeholders to map requirements, translate needs into Fin solutions, and drive strategic planning, adoption, and expansion while maintaining a deep product knowledge of our AI capabilities.