AI Program Manager

Algomarketing Ltd.; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading digital marketing agency is seeking an AI Program Manager to oversee AI initiatives focused on enhancing customer experiences. The successful candidate will analyze AI chat transcripts, collaborate with various teams, and support the development of AI prototypes based on customer insights. Strong hands-on experience with AI products and an analytical mindset are essential.

Qualifications

• Strong hands-on experience in AI-related products.
• Proficiency in analyzing AI chat transcripts.
• Ability to communicate insights effectively to stakeholders.

Responsibilities

• Maintain content improvement process for AI initiatives.
• Run regular testing springs to identify improvement areas.
• Manage cross-functional stakeholders across various teams.
• Partner with the Sales team to improve content feedback.
• Support GTM and roll-out of AI initiatives globally.
• Collect customer insights and develop AI project ideas.

Skills

Strong operational/executional skills

Strong hands-on experience with AI chatbots & analyzing transcripts

Customer-centric mindset

Analytical mindset

Experience with Google Cloud’s AI suite

Ability to build workflows/prototypes/MVPs

Experience on B2B software products

Job description

AI Program Manager

Department: AI & Data Science

Employment Type: Contract

Location: UK

Description

We are looking for a program manager with strong hands-on experience working on AI-related products, having a good grasp of what’s needed to build and market successful AI solutions. The program management will have a heavy focus on analyzing AI chat transcripts, excavating insights to improve conversational experience for customers and communicating these insights to stakeholders to inform product changes. The scope of this is being planned to expand to include building AI-focused prototypes/MVP, based on strong customer insights, to help remove friction points along a SMB (small-and-medium business) journey when starting on Google Ads

Key Responsibilities

• Maintain content improvement process for AI initiatives end-to-end, aimed at driving a better customer experience on ads.google.com
• Running regular testing springs across our organization with the objective to increase testing volume for AI initiatives and identify improvement areas to share with Product teams
• Cross-functional stakeholder management across a wide range of teams including Global Ads Marketing, Sales and Product
• Closely partner with our Sales team to find improvement areas in our content feedback loop. Continuously iterate
• Support GTM and roll-out of AI initiatives globally, driving excellent execution and on-time in full delivery
• Support our wider team depending on bandwidth and prioritization to fuel customer acquisition growth for Ads
• Run regular AI sprints aimed at collecting customer insights and turning them into product/project ideas leveraging AI tools

Key Skills/Know-how

• Strong operational/executional skills
• Strong hands-on experience with AI chatbots & analyzing transcripts
• Customer-centric mindset, valuing insight-related work
• Being proactive
• Analytical mindset, ability to juggle multiple data points and stitch them together to surface opportunities
• Experience with Google Cloud’s AI suite
• Ability to build workflows/prototypes/MVPs
• Experience on B2B software products is a bonus

Deliverables

• Conduct daily AI transcript analysis to identify customer insights, issues & bug to flag to product team
• Deliver weekly progress report to Google on key metrics identified for content workstream: # of conversations logged, customer experience metrics and safety bugs identified
• Own & drive agenda for monthly meeting with Product & ENG teams to surface ongoing issues with the product and inform roadmap changes
• Run monthly AI sprints to develop prototypes/MVPs based on customer feedback, present to leadership and iterate