AI Product Support Specialist — High-Touch, Flexible Hours

Anthropic; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing AI company based in the United Kingdom is searching for a Product Support Specialist. This role involves engaging with and assisting customers by addressing their technical concerns regarding AI products. Ideal candidates should have experience in technical support, particularly with APIs, possess excellent communication skills, and show deep empathy for users. The position emphasizes adapting to rapidly changing situations while providing a high level of service.

Benefits

Competitive compensation

Flexible working hours

Generous vacation and parental leave

Qualifications

• Experience in technical product support, including API debugging.
• Ability to thrive in fast-paced, reactive situations.
• Strong empathy for users and understanding of their needs.

Responsibilities

• Respond to user support cases of varying complexity.
• Manage on-call tasks for urgent user issues.
• Partner with engineers and other teams to resolve user problems.

Skills

Technical product support

API debugging

User empathy

Written communication skills

Curiosity

Education

Bachelor's degree in a related field or equivalent experience

Job description

A growing AI company based in the United Kingdom is searching for a Product Support Specialist. This role involves engaging with and assisting customers by addressing their technical concerns regarding AI products. Ideal candidates should have experience in technical support, particularly with APIs, possess excellent communication skills, and show deep empathy for users. The position emphasizes adapting to rapidly changing situations while providing a high level of service.