AI IT Support & Innovation Analyst (Hybrid)

Aplaro Ltd; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Unlimited Annual Leave Policy

Private healthcare and dental

Enhanced parental leave

Family-Friendly Flexibility & Flexible

Hybrid Working

Sanctus Coaching

Job summary

Faculty is seeking a proactive Business Technology Analyst to join our IT support team. You’ll be the first contact for technical issues, helping colleagues access the tools they need to succeed and gaining hands-on exposure to security and strategic IT projects.

You’ll onboard new staff, configure equipment and software, triage Level 1 incidents, and collaborate with engineers to maintain high standards of technical excellence. This role rewards initiative and teamwork.

Qualifications

• Degree in Computer Science, IT, or a related field.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for IT queries and triage end-user issues.
• Diagnose Level 1 hardware/software problems and ensure smooth user experience.
• Onboard new staff by configuring equipment and software.
• Collaborate with workplace and engineering teams on IT projects.
• Document processes and maintain a knowledge base for the team.
• Support a hybrid working environment with a proactive, customer-focused approach.

Skills

Problem-solving

Analytical skills

Attention to detail

Entrepreneurial mindset

Clear communication

Initiative

Education

Degree in Computer Science/IT

Job description

Faculty is seeking a proactive Business Technology Analyst to join our IT support team. You’ll be the first contact for technical issues, helping colleagues access the tools they need to succeed and gaining hands-on exposure to security and strategic IT projects.

You’ll onboard new staff, configure equipment and software, triage Level 1 incidents, and collaborate with engineers to maintain high standards of technical excellence. This role rewards initiative and teamwork.