Business Technology Analyst

Aplaro Ltd; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Unlimited Annual Leave Policy

Private healthcare and dental

Enhanced parental leave

Family-Friendly Flexibility & Flexible

Hybrid Working

Sanctus Coaching

Job summary

Faculty is seeking a proactive Business Technology Analyst to join our IT support team. You’ll be the first contact for technical issues, helping colleagues access the tools they need to succeed and gaining hands-on exposure to security and strategic IT projects.

You’ll onboard new staff, configure equipment and software, triage Level 1 incidents, and collaborate with engineers to maintain high standards of technical excellence. This role rewards initiative and teamwork.

Qualifications

• Degree in Computer Science, IT, or a related field.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for IT queries and triage end-user issues.
• Diagnose Level 1 hardware/software problems and ensure smooth user experience.
• Onboard new staff by configuring equipment and software.
• Collaborate with workplace and engineering teams on IT projects.
• Document processes and maintain a knowledge base for the team.
• Support a hybrid working environment with a proactive, customer-focused approach.

Skills

Problem-solving

Analytical skills

Attention to detail

Entrepreneurial mindset

Clear communication

Initiative

Education

Degree in Computer Science/IT

Job description

WHY FACULTY?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here https://faculty.ai/impact.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

ABOUT THE ROLE

As a proactive and enthusiastic Business Technology Analyst, you will join our IT support team to ensure our people have the technology they need to succeed. You will serve as the first point of contact for technical issues while gaining hand-on experience in security and strategic IT projects. This role is a unique opportunity to grow professionally in a high-growth environment, collaborating with expert engineers to maintain our high standards of technical excellence and innovation.

WHAT YOU'LL BE DOING

• Serving as the primary point of contact for all IT-related queries, providing prompt assistance and accurate triage for end-users.
• Diagnosing and resolving Level 1 technical issues across software and hardware, ensuring a seamless experience for the entire team.
• Onboarding new employees by configuring equipment and software, ensuring they are set up for success from day one.
• Collaborating with the workplace team to manage in-office technology needs and support a high-performing physical environment.
• Taking ownership of specific IT projects and tasks, applying a self-starting approach to enhance our internal systems.
• Documenting technical processes and research findings to build a robust knowledge base for the team.

WHO WE'RE LOOKING FOR

• You hold a degree in Computer Science, IT, or a related field, or you bring an equivalent foundational understanding of networks and security.
• You are a natural problem-solver with strong analytical skills and a meticulous attention to detail.
• You bring an ambitious and entrepreneurial mindset, with an eagerness to learn and adapt within a fast-paced, evolving IT landscape.
• You communicate clearly and professionally, possessing the interpersonal skills to support colleagues with patience and empathy.
• You thrive when working under your own initiative while remaining a dedicated collaborator who values team camaraderie.
• You are highly organised and comfortable multi-tasking, with the ability to prioritise effectively in a deadline-driven environment.

THE INTERVIEW PROCESS

1. Talent Team Screen (30 minutes)
2. Introduction to the role (30 minutes)
3. Meet the Team (60 minutes)

OUR RECRUITMENT ETHOS

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family-Friendly Flexibility & Flexible working
• Sanctus Coaching
• Hybrid Working

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.