AI Governance & QA Analyst

Bionic; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private healthcare

Hybrid work model

Flexible benefits

Job summary

Bionic is seeking detail-oriented AI Operations Analysts to support governance and QA of AI-driven processes across energy and insurance. You will review AI outputs, validate results against evidence, and ensure decisions are fair, consistent and accurate before downstream use.

You will sit at the intersection of Operations, Compliance and AI Innovation, collaborating with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance teams to drive transparent, evidence-led

Qualifications

• Strong IT literacy with ability to learn new technologies quickly.
• Solid knowledge of Microsoft Office, especially Excel, Outlook and Teams.
• Experience working with structured data and reporting outputs.
• Ability to identify and document technical issues, data gaps and process failures.

Responsibilities

• Validate AI-generated outcomes across Energy and Insurance before they are used in business processes.
• Review call recordings, transcripts and AI rationale to determine whether outcomes are accurate and appropriately applied.
• Identify true fails, false fails, accepted exceptions and potential technical issues.
• Ensure validation activities are completed accurately and consistently against agreed criteria.
• Update system records and validation fields to ensure reporting remains accurate and reliable.
• Support monthly reporting cycles through completion of validation reviews and challenge processes.
• Conduct periodic sampling activities to identify potential false-pass trends and support ongoing assurance.
• Maintain clear audit trails and documentation for validation decisions and escalations.
• Track recurring validation themes, process gaps and AI tool limitations.
• Identify opportunities to improve processes, controls and reporting accuracy.
• Escalate technical issues and recurring system challenges to relevant stakeholders.
• Contribute insights that support the ongoing evolution of AI-supported workflows and governance.
• Work closely with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance teams.
• Support the fair, transparent and evidence-led use of AI outputs across the organisation.
• Build strong working relationships across technical and operational teams to drive positive outcomes.

Skills

IT literacy

Microsoft Office

Structured data

Data reporting

Issue identification

Tools

Salesforce

Tableau

Job description

Bionic is seeking detail-oriented AI Operations Analysts to support governance and QA of AI-driven processes across energy and insurance. You will review AI outputs, validate results against evidence, and ensure decisions are fair, consistent and accurate before downstream use.

You will sit at the intersection of Operations, Compliance and AI Innovation, collaborating with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance teams to drive transparent, evidence-led