AI Validation & Quality Assurance Analyst

Bionic Services Ltd; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Bionic is seeking an AI Operations Analyst to support governance and quality assurance of AI-driven processes across the company. You'll validate outcomes and ensure fair, consistent decisions before use in downstream sales and operations.

In this role, you will review recordings and AI rationale, report findings, and help improve controls and reporting accuracy. You’ll work with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance to uphold responsible AI.

Qualifications

• Strong IT literacy with experience using business systems and learning new technologies quickly.
• Good knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with structured data and reporting outputs.
• Ability to identify and document technical issues, data gaps and process failures.

Responsibilities

• Validate AI-generated outcomes across Energy and Insurance before they are used in business processes.
• Review call recordings, transcripts and AI rationale to determine whether outcomes are accurate and appropriately applied.
• Identify true fails, false fails, accepted exceptions and potential technical issues.
• Ensure validation activities are completed accurately and consistently against agreed criteria.
• Update system records and validation fields to ensure reporting remains accurate and reliable.
• Support monthly reporting cycles through completion of validation reviews and challenge processes.
• Conduct periodic sampling activities to identify potential false-pass trends and support ongoing assurance.
• Maintain clear audit trails and documentation for validation decisions and escalations.

Skills

Attention to detail

Data analysis

Stakeholder collaboration

Excel

Tools

Salesforce

Tableau

Job description

Bionic is seeking an AI Operations Analyst to support governance and quality assurance of AI-driven processes across the company. You'll validate outcomes and ensure fair, consistent decisions before use in downstream sales and operations.

In this role, you will review recordings and AI rationale, report findings, and help improve controls and reporting accuracy. You’ll work with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance to uphold responsible AI.