AI-Driven SMB Account Manager (Hybrid)

BAM Ventures; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

PayPal is seeking an AM2 to own the end-to-end commercial relationship for around 200 SMB merchants. You will protect existing transaction margin and drive growth through structured servicing, retention and selling in a high-volume book.

You will be the primary point of contact, use AI-powered tools to identify growth and risk opportunities, and coordinate internal teams to resolve merchant needs with strong prioritisation and policy adherence.

Qualifications

• 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

Responsibilities

• Be the single point of contact for your merchants, owning commercial outcomes end to end.
• Use AI-powered tools to spot growth, cross-sell and risk opportunities across your book.
• Keep pipeline, forecast and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.
• Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough.

Job description

PayPal is seeking an AM2 to own the end-to-end commercial relationship for around 200 SMB merchants. You will protect existing transaction margin and drive growth through structured servicing, retention and selling in a high-volume book.

You will be the primary point of contact, use AI-powered tools to identify growth and risk opportunities, and coordinate internal teams to resolve merchant needs with strong prioritisation and policy adherence.