AI-Powered SMB Account Manager (Hybrid)

PayPal; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

PayPal’s SMB team is seeking an AM1 to own end-to-end commercial relationships for a portfolio of around 80 high-value SMB merchants, proactively identifying opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin.

It’s a role with true ownership, from spotting the next growth opportunity to resolving merchant problems without a pre-written playbook.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
• 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

Responsibilities

• Act as the single point of contact for your merchants, owning commercial outcomes end to end.
• Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio.
• Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues.
• Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn’t enough.

Skills

Relationship management

Analytical thinking

Commercial acumen

AI tools

Education

Bachelor's degree

Tools

AI platforms

Job description

PayPal’s SMB team is seeking an AM1 to own end-to-end commercial relationships for a portfolio of around 80 high-value SMB merchants, proactively identifying opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin.

It’s a role with true ownership, from spotting the next growth opportunity to resolving merchant problems without a pre-written playbook.