AI-Driven Resourcing & Associate Lead

Jackalope Digital LLC; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus

25 days’ annual leave

Life Assurance

Pension auto-enrolment and contribute

Health, Mental Health, Wellbeing, and

Travel expenses policy

Cycle to work scheme

Job summary

Cloudscaler is seeking a Resourcing & Associate Manager to own day-to-day matching of people to client work from our Central London offices. You will lead the associate pool, drive efficient resource allocation across enterprise and growth engagements, and shape processes for faster, fairer resourcing with AI-assisted automation.

You will report to the Chief Consulting Officer and collaborate with Engagement, Delivery, Engine Room, and People operations to deliver transparent, compliant, and

Qualifications

• Proven experience in resource management, staffing, workforce planning, or delivery operations, ideally within a consultancy, professional services, or technology environment.
• A track record of matching people to work against multiple, sometimes competing, criteria.
• Experience building or managing an associate, contractor, or freelance network is a strong advantage.
• Comfortable holding the commercial tension between billable utilisation and investment in people.

Responsibilities

• Own resource assignments across enterprise and growth client engagements, from incoming demand through to confirmed placement and mobilisation.
• Match people to work against a rounded set of criteria: skills, experience, career progression goals, team preferences, client need, and personal asks such as location, industry, and preferred way of working.
• Balance competing priorities fairly and transparently, holding the tension between billable utilisation and colleagues’ development and wellbeing.
• Maintain an accurate, forward-looking view of who is available when, working from confirmed end dates and pipeline signals.
• Flag capacity constraints and skills gaps to leadership early, with enough notice to act.
• Support the Bench Management Policy and the Utilisation & Time Recording Policy in day-to-day resourcing decisions.
• Work alongside Engine Room leadership to suggest bench assignments, keeping colleagues on creditable internal work orders or Small Projects rather than idle bench time.
• Feed the monthly bench report by keeping resourcing data clean and current across Timely and our HRIS, and support the move from a manual report to an automated one.
• Help keep non-billable bench time within the agreed RAG thresholds, and give an early warning when capacity and pipeline are drifting apart.
• Contribute to the weekly Engine Room checkpoint so available work and upcoming priorities are visible and mobilisation stays fast.
• Build, curate, and grow a pool of trusted associates who can be called on for flexible or specialist capacity.
• Proactively source associates ahead of need, based on recurring skills demand and pipeline, rather than scrambling when a gap appears.
• Own the associate relationship: onboarding, quality assurance, engagement, and offboarding, so associates are ready to deploy and represent Cloudscaler well.
• Maintain associate records, availability, rates, and compliance status, and match associates to demand on the same criteria used for permanent colleagues.
• Work with commercial and People operations on the contractual, rate, and compliance framework for associates, including IR35 status where relevant.
• Prioritise the use of AI and automation to cut manual effort across resourcing, matching, and reporting.
• Identify the highest-friction manual tasks and design lighter, tool-supported ways of doing them, in step with the planned automation of the bench report.
• Help specify and adopt resourcing tooling that gives a single, reliable view of demand, availability, skills, and the associate pool.
• Champion accurate underlying data. Good matching and good AI both depend on it.
• Give the Chief Consulting Officer regular, clear management information on availability, assignments, bench position, and associate coverage.
• Act as the go-to point for Engagement and Delivery Managers seeking to resource an engagement, and set expectations honestly on what is achievable and when.
• Coordinate with the CRO function so resourcing forecast and the sales pipeline stay aligned.

Job description

Cloudscaler is seeking a Resourcing & Associate Manager to own day-to-day matching of people to client work from our Central London offices. You will lead the associate pool, drive efficient resource allocation across enterprise and growth engagements, and shape processes for faster, fairer resourcing with AI-assisted automation.

You will report to the Chief Consulting Officer and collaborate with Engagement, Delivery, Engine Room, and People operations to deliver transparent, compliant, and