Resourcing & Associate Manager

cloudscaler; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Cloudscaler is seeking a Resourcing & Associate Manager in London to own the day-to-day matching of our people to client work and to build a pool of trusted associates for flexible capacity. You’ll oversee bench management, utilisation, and reporting, while driving AI-driven improvements to reduce admin and improve transparency across resourcing processes.

You will collaborate with Engine Room leadership, Delivery Managers and People Operations, shaping resourcing policies and the way we deploy

Qualifications

• Experience in resourcing, bench management and utilisation in a fast-moving services environment.
• Ability to source, onboard and manage a pool of associates for flexible capacity.
• Comfort working with data, dashboards and automation to improve throughput.

Responsibilities

• Own day-to-day resource matching across enterprise and growth engagements, from demand to placement and mobilisation.
• Balance billable utilisation with staff development and wellbeing, maintaining a forward view of availability.
• Build and manage an associate pool, onboarding, QA, engagement and offboarding; keep records up to date.
• Lead AI-first process improvements to reduce manual work and improve transparency in resourcing.
• Provide regular, clear updates on availability, assignments and bench position to senior stakeholders.

Job description

Resourcing & Associate Manager

Location: Our offices are in Central London

Defence/SC Clearance Requirements

SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. DV clearance may be required for certain roles, so the ability/willingness to pass DV clearance is advantageous but not essential.

About Cloudscaler

Cloudscaler is a rapidly growing cloud consultancy. We partner with ambitious enterprise and public sector customers to design, build, operate, and support secure, governed cloud platforms that meet the highest regulatory and industry standards.

We are scaling deliberately. Our revenue ambition depends on deploying the right people onto the right work quickly, and on making disciplined use of our capacity. This role is central to that.

The opportunity

This is a new role at the heart of how Cloudscaler resources delivery. You will own the day-to-day matching of our people to client work across our enterprise and growth accounts, and you will build and run a pool of trusted associates that gives us flexible capacity when we need it.

The role turns two of our core operating policies, the Bench Management Policy and the Utilisation & Time Recording Policy, into everyday practice. You will work alongside Engine Room leadership to keep bench colleagues productively deployed, and you will bring an AI-first mindset to a set of tasks that are currently manual. The ambition is a faster, fairer, more transparent resourcing process, run with less administrative overhead.

You will report to the Chief Consulting Officer and work closely with Engagement Managers, Delivery Managers, the Engine Room, the CRO function, and People operations. This is a build role. You will shape the process, not just follow it.

Resource matching and assignment

• Own resource assignments across enterprise and growth client engagements, from incoming demand through to confirmed placement and mobilisation.
• Match people to work against a rounded set of criteria: skills, experience, career progression goals, team preferences, client need, and personal asks such as location, industry, and preferred way of working.
• Balance competing priorities fairly and transparently, holding the tension between billable utilisation and colleagues' development and wellbeing.
• Maintain an accurate, forward-looking view of who is available when, working from confirmed end dates and pipeline signals.
• Flag capacity constraints and skills gaps to leadership early, with enough notice to act.

Bench management and utilisation

• Support the application of the Bench Management Policy and the Utilisation & Time Recording Policy in day-to-day resourcing decisions.
• Work alongside Engine Room leadership to suggest bench assignments, keeping colleagues on creditable internal work orders or Small Projects rather than idle bench time.
• Feed the monthly bench report by keeping resourcing data clean and current across Timely and our HRIS, and support the move from a manual report to an automated one.
• Help keep non-billable bench time within the agreed RAG thresholds, and give an early warning when capacity and pipeline are drifting apart.
• Contribute to the weekly Engine Room checkpoint so available work and upcoming priorities are visible and mobilisation stays fast.

Associate pool sourcing and management

• Build, curate, and grow a pool of trusted associates who can be called on for flexible or specialist capacity.
• Proactively source associates ahead of need, based on recurring skills demand and pipeline, rather than scrambling when a gap appears.
• Own the associate relationship: onboarding, quality assurance, engagement, and offboarding, so associates are ready to deploy and represent Cloudscaler well.
• Maintain associate records, availability, rates, and compliance status, and match associates to demand on the same criteria used for permanent colleagues.
• Work with commercial and People operations on the contractual, rate, and compliance framework for associates, including IR35 status where relevant.

AI and automation

• Prioritise the use of AI and automation to cut manual effort across resourcing, matching, and reporting.
• Identify the highest-friction manual tasks and design lighter, tool-supported ways of doing them, in step with the planned automation of the bench report.
• Help specify and adopt resourcing tooling that gives a single, reliable view of demand, availability, skills, and the associate pool.
• Champion accurate underlying data. Good matching and good AI both depend on it.

Reporting and stakeholder management

• Give the Chief Consulting Officer regular, clear management information on availability, assignments, bench position, and associate coverage.
• Act as the go-to point for Engagement and Delivery Managers seeking to resource an engagement, and set expectations honestly on what is achievable