AI-Driven Process Architecture & Governance Lead

Capital One (Europe) plc; Nottingham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave (+5)

Private medical insurance

Enhanced parental leave

Job summary

Capital One, based in the UK, is hiring a Process Architecture and Governance Lead in Nottingham. You will own end-to-end process mapping, governance, and performance monitoring across the UK business, fostering continuous improvement and responsible risk management.

You will champion AI-driven process optimisation to scale operations with smart technology. You will lead framework development, drive cross-functional projects, and coach process managers while collaborating with senior

Qualifications

• Solid experience in process management, governance frameworks, and risk management.
• Strong analytical problem-solving skills with 80/20 thinking.
• Excellent stakeholder management and communication abilities.
• AI and data literacy with ability to map processes for AI insights.
• Training delivery experience, including workshops.

Responsibilities

• Establish frameworks and standards for process documentation and monitoring across the UK business.
• Deliver end-to-end process mapping and governance initiatives from discovery to launch.
• Upskill and coach process managers in excellence tools and methodologies.
• Influence senior stakeholders and product owners to safeguard process integrity.
• Drive AI optimisation by structuring process maps for AI tooling and insights.

Education

Lean Six Sigma awareness

Job description

Capital One, based in the UK, is hiring a Process Architecture and Governance Lead in Nottingham. You will own end-to-end process mapping, governance, and performance monitoring across the UK business, fostering continuous improvement and responsible risk management.

You will champion AI-driven process optimisation to scale operations with smart technology. You will lead framework development, drive cross-functional projects, and coach process managers while collaborating with senior