Financial Crime Process Lead | Design & Transformation

Capital One (Europe) plc; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pension

Bonus schemes

25 days annual leave (+5 buy)

Private medical insurance

Enhanced parental leave

Job summary

Capital One Europe in Nottingham is seeking a Lead Process Manager for Financial Crime. You will own end-to-end process design and health across Transaction and Application Fraud, Disputes, AML, and Authorisations.

You will define process strategy, oversight, and drive continuous improvement while balancing regulatory requirements to deliver exceptional outcomes for customers and operations teams.

Qualifications

• Experience in process management within a regulated industry.
• Lean Six Sigma certification desirable.
• Experience identifying operational risks and managing mitigations.
• Strong stakeholder management and cross-functional collaboration.
• Detail-oriented with ability to understand complex systems.

Responsibilities

• Own and optimise process design and measures.
• Own risk and control environment and regulatory requirements.
• Apply data-driven methods to large-scale transformations.
• Lead root-cause analysis to resolve issues.
• Collaborate with strategy and servicing teams to deliver roadmaps.

Skills

Process Management

Regulatory risk & controls

Structured problem solving

Cross-functional collaboration

Attention to detail

Education

Lean Six Sigma certification

Job description

Capital One Europe in Nottingham is seeking a Lead Process Manager for Financial Crime. You will own end-to-end process design and health across Transaction and Application Fraud, Disputes, AML, and Authorisations.

You will define process strategy, oversight, and drive continuous improvement while balancing regulatory requirements to deliver exceptional outcomes for customers and operations teams.