Process Excellence Advisor

Capital One (Europe) plc; Nottingham; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

On-site gym

Restaurant on site

Learning Loft

Rooftop running track

Coffee bar

Job summary

Capital One UK is seeking a Process Architecture and Governance Lead in Nottingham to own process documentation, governance, and performance monitoring across the UK business. You will drive end-to-end process mapping, governance initiatives, and foster a culture of continuous improvement with AI-driven optimisation.

You will collaborate with senior stakeholders to ensure process integrity, deliver training, and champion scalable processes while enabling data-driven insights through AI

Qualifications

• Solid experience in process management, process improvement methodologies, and risk/governance frameworks.
• Strong analytical skills with ability to apply 80/20 thinking to complex problems.
• Exceptional communication to influence senior stakeholders and product owners.
• Passion for emerging AI technologies and structuring maps for AI-driven insights.
• Experience delivering training or workshops to groups in person or online.

Responsibilities

• Establish frameworks and standards for process documentation and monitoring across the UK business.
• Deliver end-to-end process projects from discovery to launch and identify performance gaps.
• Upskill and coach Process Managers in tools and methodologies.
• Influence senior stakeholders to safeguard process integrity.
• Drive AI optimisation by structuring process maps for AI tools to extract insights.

Skills

Process governance

Analytical thinking

Stakeholder management

AI/data literacy

Training delivery

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Excellence Advisor

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the role

As a Process Architecture and Governance Lead, you will be accountable for ensuring robust process documentation, governance, and performance monitoring across all functional areas. Operating autonomously, you will lead, plan, and deliver end-to-end process mapping and governance initiatives across the UK business. You will play a key role in fostering a culture of continuous improvement and sound risk management, driving process optimisation initiatives while empowering the wider team. Furthermore, you will have the autonomy to champion AI-driven process optimisation, ensuring our business scales effectively through smart technology.

What you'll do

• Establish Frameworks & Standards:Define and implement frameworks for process documentation and monitoring across the UK business, embedding standardised documentation to eliminate departmental silos.

• Deliver End-to-End Projects:Manage process-related projects from initial discovery through to successful launch, which includes documenting new processes and identifying performance gaps to keep the business "well-managed".

• Upskill & Coach Teams:Create and lead workshops to train, coach, and upskill Process Managers in process excellence tools and methodologies.

• Influence Stakeholders:Actively influence and constructively challenge senior stakeholders and Product Owners across the business to safeguard process integrity.

• Drive AI Optimisation:Actively experiment with and refine how process maps are structured, ensuring unstructured business data is formatted so LLMs and AI querying tools can parse it effectively to maximise high-quality, automated insights.

The skills and experience you need

• Process & Governance Expertise:Solid experience in process management, process improvement methodologies, and risk/governance frameworks, ideally supported by an awareness of Lean / Six Sigma tools.

• Analytical Problem Solving:Strong analytical skills and the ability to apply 80/20 thinking to complex process problems, successfully balancing rapid throughput with robust risk management.

• Stakeholder Management: Exceptional communication skills with a proven ability to build strong relationships, influence teams, and constructively challenge senior stakeholders.

• AI & Data Literacy:A genuine passion for emerging AI technologies, with an understanding of how to structure process maps to maximise the precision and reliability of AI-generated continuous improvement recommendations.

• Training Delivery:Highly organised with demonstrated experience in delivering training or workshops to groups either face-to-face or online.

Where and how you'll work

This is a permanent position based in our Nottingham office.

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future:Competitive pension and performance-based bonus schemes

• Holidays:Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.

• Health:Access premium care through our private medical insurance.

• Family Support:We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.