Process Excellence Advisor

Capital One; Nottingham; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pension

Performance-based bonus

25 days annual leave (+5)

Private medical insurance

Enhanced parental leave

Gym in office

Restaurant on site

Learning Loft access

Job summary

Capital One in Nottingham is seeking a Process Architecture and Governance Lead to shape and govern process documentation and monitoring across the UK business. You will work autonomously to plan and deliver end-to-end process mapping and governance initiatives, driving continuous improvement and robust risk management.

You will champion AI-driven process optimisation, align data with business goals, and lead workshops to upskill Process Managers in modern governance practices.

Qualifications

• Solid experience in process management, governance, and risk frameworks.
• Ability to map and optimise complex processes with measurable outcomes.
• Strong stakeholder communication and influence skills.
• Passion for emerging AI technologies and data-driven improvements.
• Experience delivering training or workshops to groups.

Responsibilities

• Establish frameworks and standards for process documentation and monitoring across the UK business.
• Deliver end-to-end process projects from discovery to launch and identify performance gaps.
• Upskill and coach Process Managers in process excellence tools and methodologies.
• Influence senior stakeholders and Product Owners to safeguard process integrity.
• Drive AI optimisation by structuring maps for reliable AI insights.

Skills

Process governance

Analytical problem solving

Stakeholder management

AI & data literacy

Training delivery

Tools

Lean / Six Sigma

Job description

About the role

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Architecture and Governance Lead

As a Process Architecture and Governance Lead, you will be accountable for ensuring robust process documentation, governance, and performance monitoring across all functional areas. Operating autonomously, you will lead, plan, and deliver end-to-end process mapping and governance initiatives across the UK business. You will play a key role in fostering a culture of continuous improvement and sound risk management, driving process optimisation initiatives while empowering the wider team.

In addition, you will have the autonomy to champion AI-driven process optimisation, ensuring our business scales effectively through smart technology.

What you'll do

• Establish Frameworks & Standards: Define and implement frameworks for process documentation and monitoring across the UK business, embedding standardised documentation to eliminate departmental silos.
• Deliver End-to-End Projects: Manage process-related projects from initial discovery through to successful launch, which includes documenting new processes and identifying performance gaps to keep the business well-managed.
• Upskill & Coach Teams: Create and lead workshops to train, coach, and upskill Process Managers in process excellence tools and methodologies.
• Influence Stakeholders: Actively influence and constructively challenge senior stakeholders and Product Owners across the business to safeguard process integrity.
• Drive AI Optimisation: Actively experiment with and refine how process maps are structured, ensuring unstructured business data is formatted so LLMs and AI querying tools can parse it effectively to maximise high-quality, automated insights.

The skills and experience you need

• Process & Governance Expertise: Solid experience in process management, process improvement methodologies, and risk/governance frameworks, ideally supported by an awareness of Lean / Six Sigma tools.
• Analytical Problem Solving: Strong analytical skills and the ability to apply 80/20 thinking to complex process problems, successfully balancing rapid throughput with robust risk management.
• Stakeholder Management: Exceptional communication skills with a proven ability to build strong relationships, influence teams, and constructively challenge senior stakeholders.
• AI & Data Literacy: A genuine passion for emerging AI technologies, with an understanding of how to structure process maps to maximise the precision and reliability of AI-generated continuous improvement recommendations.
• Training Delivery: Highly organised with demonstrated experience in delivering training or workshops to groups either face-to-face or online.

Where and how you'll work

This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work‑from‑home days. Our office offers a gym, restaurant and a dedicated Learning Loft.

What's in it for you

• Wealth & Future: Competitive pension and performance-based bonus schemes.
• Holidays: Start with 25 days of annual leave, increasing with tenure. You have the option to buy an additional 5 days.
• Health: Access premium care through our private medical insurance.
• Family Support: Enhanced parental leave.
• Additional benefits: A full list of our benefits is available.

Equal Employment Opportunity

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.