AI-Driven Lettings Specialist

Heimstaden; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension

Medical insurance

Life insurance

25 days holiday

Job summary

Heimstaden is seeking a results-driven Letting Specialist to drive the letting journey from first contact to move-in, following up on leads and turning enquiries into signed deals with efficient AI-assisted solutions.

You will combine a commercial mindset with outstanding customer service to help prospective tenants find the right home while ensuring rapid lettings and accurate records in our property management system.

Qualifications

• 3 years' lettings or sales experience in a results-driven environment.
• Completed A-levels or equivalent; ARLA is a plus.
• Fluent written and spoken English.
• Comfortable with AI and digital tools.

Responsibilities

• Ensure apartments are let quickly and efficiently, in line with policies.
• Engage with prospective residents, following up on leads and enquiries.
• Arrange and conduct property viewings, creating a welcoming experience.
• Manage tenancy process from application through referencing and tenancy agreements.
• Review vacancy performance monthly and plan actions for vacancies.
• Deliver high standard of customer service to prospective and existing residents.
• Support residents with queries relating to lettings and tenancy matters.
• Ensure letting activities meet legal/compliance requirements and internal procedures.
• Maintain records in the property management database.
• Contribute to resident-focused marketing activities.
• Support Facility Manager with enquiries from residents and other stakeholders.
• Take ownership of projects and ad hoc tasks for the team.
• Provide general administrative support to ensure smooth local operations.

Skills

Commercial mindset

Proactive

Goal oriented

AI tools familiarity

Education

A-levels or equivalent

ARLA qualification meriting

Tools

Microsoft Office

CRM systems

Digital tools

Job description

Heimstaden is seeking a results-driven Letting Specialist to drive the letting journey from first contact to move-in, following up on leads and turning enquiries into signed deals with efficient AI-assisted solutions.

You will combine a commercial mindset with outstanding customer service to help prospective tenants find the right home while ensuring rapid lettings and accurate records in our property management system.