Lettings Specialist: Close Leases Fast with AI & Service

Heimstaden Bostad AB; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension

Medical insurance

Life insurance

25 days holidays

Job summary

Heimstaden Bostad AB in the United Kingdom invites applications for a Letting Specialist who will drive the letting journey from initial inquiry to move-in. You will engage with prospects, conduct viewings, and manage tenancy processing, ensuring rapid, compliant lettings while delivering excellent customer service.

The role requires 3 years in lettings or sales, fluency in English, and familiarity with CRM and AI tools. A-levels and estate agency training are preferred.

Qualifications

• You are commercially minded, proactive and comfortable working towards clear goals.
• You have 3 year’s experience in lettings or sales from a results-driven environment.
• Completed A-levels, relevant estate agency training, vocational qualifications or equivalent experience. A degree is an advantage, but not essential.
• Confident user of Microsoft Office, CRM systems, digital tools and have a tech-forward mindset, especially within AI.
• Fluent written and spoken English.
• A good understanding of lettings compliance and local regulations.
• ARLA qualification is meriting.

Responsibilities

• Ensure apartments are let quickly and efficiently, in line with our rental processes and policies.
• Engage with prospective residents, following up on leads and responding promptly to enquiries throughout their rental journey.
• Arrange and conduct property viewings, creating a welcoming and professional experience for prospective residents.
• Manage the new tenancy process from application through referencing, documentation and preparation of tenancy agreements.
• Review vacancy performance each month and work closely with the team to agree clear actions for all vacant apartments.
• Deliver a high standard of customer service to both prospective and existing residents, continuously looking for ways to improve their experience.
• Support residents with queries relating to lettings, rental agreements, contracts and other tenancy matters.
• Ensure all letting activities meet relevant legal and compliance requirements and follow internal procedures.
• Maintain accurate and up-to-date records within the property management database.
• Contribute to resident-focused marketing activities and initiatives that support successful lettings.
• Support the Facility Manager with enquiries from residents, utility providers, local authorities and other stakeholders.
• Take ownership of specific projects and ad hoc tasks that support the wider team.
• Provide general administrative support as required to help ensure the smooth running of the local operation.

Skills

Commercial mindset

Lead follow-up

CRM experience

English fluency

Education

Completed A-levels

Estate agency training

Vocational qualifications or equivalent

Degree (advantage)

Tools

Microsoft Office

CRM systems

Digital tools

AI familiarity

Job description

Heimstaden Bostad AB in the United Kingdom invites applications for a Letting Specialist who will drive the letting journey from initial inquiry to move-in. You will engage with prospects, conduct viewings, and manage tenancy processing, ensuring rapid, compliant lettings while delivering excellent customer service.

The role requires 3 years in lettings or sales, fluency in English, and familiarity with CRM and AI tools. A-levels and estate agency training are preferred.