Letting Specialist

Heimstaden; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension

Medical insurance

Life insurance

25 days holiday

Job summary

Heimstaden is seeking a results-driven Letting Specialist to drive the letting journey from first contact to move-in, following up on leads and turning enquiries into signed deals with efficient AI-assisted solutions.

You will combine a commercial mindset with outstanding customer service to help prospective tenants find the right home while ensuring rapid lettings and accurate records in our property management system.

Qualifications

• 3 years' lettings or sales experience in a results-driven environment.
• Completed A-levels or equivalent; ARLA is a plus.
• Fluent written and spoken English.
• Comfortable with AI and digital tools.

Responsibilities

• Ensure apartments are let quickly and efficiently, in line with policies.
• Engage with prospective residents, following up on leads and enquiries.
• Arrange and conduct property viewings, creating a welcoming experience.
• Manage tenancy process from application through referencing and tenancy agreements.
• Review vacancy performance monthly and plan actions for vacancies.
• Deliver high standard of customer service to prospective and existing residents.
• Support residents with queries relating to lettings and tenancy matters.
• Ensure letting activities meet legal/compliance requirements and internal procedures.
• Maintain records in the property management database.
• Contribute to resident-focused marketing activities.
• Support Facility Manager with enquiries from residents and other stakeholders.
• Take ownership of projects and ad hoc tasks for the team.
• Provide general administrative support to ensure smooth local operations.

Skills

Commercial mindset

Proactive

Goal oriented

AI tools familiarity

Education

A-levels or equivalent

ARLA qualification meriting

Tools

Microsoft Office

CRM systems

Digital tools

Job description

Heimstaden Bostad is a European residential real estate manager, with around 157,000 homes across nine countries with a property value of SEK 323 bn. We acquire, develop, and manage properties with an evergreen perspective. Guided by our Scandinavian heritage and values Dare, Care, and Share, our mission is to Enrich and simplify lives through Friendly Homes.

Job Description

We are looking for a results-driven Letting Specialist who enjoys following up opportunities and turning enquiries into signed deals. In this role, you will drive the letting journey from first contact to move-in, proactively driving leads forward, reducing vacancy and making sure opportunities are followed up on – with the help of efficient solutions and AI.

You need to combine a commercial mindset with excellent customer service, helping prospective tenants find the right home while ensuring our apartments are let quickly and professionally.

Your job tasks include

• Ensure apartments are let quickly and efficiently, in line with our rental processes and policies.
• Engage with prospective residents, following up on leads and responding promptly to enquiries throughout their rental journey.
• Arrange and conduct property viewings, creating a welcoming and professional experience for prospective residents.
• Manage the new tenancy process from application through referencing, documentation and preparation of tenancy agreements.
• Review vacancy performance each month and work closely with the team to agree clear actions for all vacant apartments.
• Deliver a high standard of customer service to both prospective and existing residents, continuously looking for ways to improve their experience.
• Support residents with queries relating to lettings, rental agreements, contracts and other tenancy matters.
• Ensure all letting activities meet relevant legal and compliance requirements and follow internal procedures.
• Maintain accurate and up-to-date records within the property management database.
• Contribute to resident-focused marketing activities and initiatives that support successful lettings.
• Support the Facility Manager with enquiries from residents, utility providers, local authorities and other stakeholders.
• Take ownership of specific projects and ad hoc tasks that support the wider team.
• Provide general administrative support as required to help ensure the smooth running of the local operation.

Qualifications

• You are commercially minded, proactive and comfortable working towards clear goals.
• You have 3 year’s experience in lettings or sales from a results-driven environment.
• Completed A-levels, relevant estate agency training, vocational qualifications or equivalent experience. A degree is an advantage, but not essential.
• Confident user of Microsoft Office, CRM systems, digital tools and have a tech-forward mindset, especially within AI.
• Fluent written and spoken English.
• A good understanding of lettings compliance and local regulations.
• ARLA qualification is meriting.

If you are a person that naturally asks “What can I do next to move this forward?”, you might be the one we are looking for!

Additional Information

Why join Heimstaden?

At Heimstaden, you’ll be part of a dynamic company that aims to deliver high quality service. We offer a supportive environment with close collaboration between departments and where you will be a great contribution to our continuous success.

As an employee at Heimstaden, you will be enrolled to the company benefits scheme with pension, medical insurance, life insurance, 25 days holidays and more.

We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!

We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!

At Heimstaden, we believe diversity makes us stronger. Our inclusive teams reflect the communities we serve, bringing bold ideas and shared passion to create Friendly Homes and shape the future of residential living.

At Heimstaden, we value diversity and believe that different perspectives create better decisions and a stronger work environment.