AI-Driven Learning Ops Manager for Scalable Certification

Jobtailor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a hands-on Learning Operations lead to manage the execution of customer and partner education programs at scale, design efficient workflows, and automate learner communications using AI-enabled workflows and platform automation.

Ideal candidates have 4+ years in learning operations or certification management, hands-on LMS experience (Docebo, Skilljar, Cornerstone, LearnUpon), and strong cross-functional collaboration in a SaaS setting.

Qualifications

• 4+ years in learning operations, education programs, or certification management.
• Experience enabling customer and partner education at scale.
• Ability to turn programs into scalable, automated workflows.
• Strong data-driven approach to improve adoption and outcomes.

Responsibilities

• Manage operational execution of customer and partner education programs at scale.
• Design and improve workflows to reduce manual effort and increase efficiency.
• Automate learner communications, registrations, reminders, certifications, and reporting.
• Evaluate emerging AI tools for learner support and scalability.
• Develop repeatable systems enabling education programs to scale.
• Support growth and adoption of certification programs across customers and partners.
• Develop certification pathways from foundation to advanced.
• Drive awareness, participation, and completion with stakeholders.
• Administer the LMS and supporting learning technologies.
• Build automations across enrollment, reporting, certifications, and learner support.
• Integrate learning systems with business systems and AI workflows.
• Maintain governance, data quality, security, and platform integrity.
• Develop dashboards and analytics to improve learner journeys and outcomes.
• Collaborate with Professional Services, Partner Enablement, Customer Success, and Product teams.

Skills

Fluent English

Cross-functional collaboration

Stakeholder management

Data analytics

Automation / AI mindset

Tools

Docebo

Skilljar

Cornerstone

LearnUpon

AI copilots

Job description

Jobtailor is seeking a hands-on Learning Operations lead to manage the execution of customer and partner education programs at scale, design efficient workflows, and automate learner communications using AI-enabled workflows and platform automation.

Ideal candidates have 4+ years in learning operations or certification management, hands-on LMS experience (Docebo, Skilljar, Cornerstone, LearnUpon), and strong cross-functional collaboration in a SaaS setting.