Learning Ops Leader: AI-Driven Enablement

Pigment; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive package

Stock options

Bike2work scheme

Remote-friendly environment

Job summary

Pigment, the AI-powered business planning platform, is seeking a Learning Operations Manager in London to own the education ecosystem for customers, partners, and certification programs, scaling initiatives and driving adoption across Pigment's community.

You will administer the LMS and learning tools, design automated workflows, and collaborate with Professional Services, Customer Success, and Product to enable rapid growth in learning operations and certification delivery.

Qualifications

• 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields
• Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions
• Proven ability to manage cross-functional programs and operational workflows
• Experience supporting customer education, partner education, enablement, certification, or talent development initiatives
• Strong analytical skills with the ability to use data to improve adoption, engagement, and program outcomes
• Comfortable balancing strategic program goals with operational execution
• Excellent stakeholder management skills and ability to collaborate across Customer Education, Enablement, Customer Success, Product, and People teams
• Experience working in a high-growth SaaS environment preferred
• English Fluent

Responsibilities

• Own Learning Operations and Program Delivery for customer and partner education at scale
• Design and continuously improve operational workflows to reduce manual effort and increase efficiency
• Identify opportunities to automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows
• Evaluate emerging AI tools and capabilities to improve learner support, program administration, and scalability
• Develop repeatable systems that allow education programs to grow without linear increases in administrative effort
• Support growth and adoption of Pigment certification programs across customers and partners
• Help develop certification pathways from foundational to advanced expertise
• Partner with stakeholders to drive awareness, participation, and completion rates
• Support train-the-trainer initiatives to expand Pigment's education delivery
• Contribute to the growth of the broader implementation talent ecosystem through scalable education programs
• Leverage AI-assisted engagement strategies to improve learner activation, certification completion, and program participation
• Use data and predictive insights to identify opportunities to improve learner progression through certification pathways
• Experiment with AI-enabled approaches for talent ecosystem growth and readiness
• Serve as primary administrator for the LMS and supporting learning technologies
• Design scalable learning operations that combine platform capabilities, workflow automation, and AI-driven processes
• Build and maintain automations that reduce manual administration across enrollment, reporting, certifications, learner support, and content operations
• Partner with internal teams to integrate learning systems with business systems and AI-enabled workflows
• Evaluate and implement emerging AI capabilities that improve learning operations, personalization, content discoverability, and learner engagement
• Maintain governance, data quality, security, and platform integrity while continuously improving operational efficiency
• Use AI-powered analytics and reporting tools to identify trends in learner behavior, certification adoption, and program effectiveness
• Develop dashboards that provide actionable insights to stakeholders across Customer Education, Partner Enablement, and Customer Experience
• Leverage predictive and behavioral data to improve learner journeys and certification outcomes
• Continuously identify opportunities where automation and AI can improve operational performance and learner experience
• Demonstrated experience leveraging AI, automation, or workflow orchestration tools to improve operational efficiency
• Strong curiosity about emerging AI technologies and their application to learning, enablement, and program operations
• Proven ability to identify manual processes and redesign them into scalable, automated workflows
• Comfortable experimenting with new technologies and rapidly incorporating them into day-to-day operations
• Experience with workflow automation platforms, AI copilots, or no-code automation tools is a strong advantage

Skills

Learning operations

Education programs

Certification management

Enablement operations

Stakeholder management

Data analytics

SaaS familiarity

Tools

Docebo

Skilljar

Cornerstone

LearnUpon

Job description

Pigment, the AI-powered business planning platform, is seeking a Learning Operations Manager in London to own the education ecosystem for customers, partners, and certification programs, scaling initiatives and driving adoption across Pigment's community.

You will administer the LMS and learning tools, design automated workflows, and collaborate with Professional Services, Customer Success, and Product to enable rapid growth in learning operations and certification delivery.