Customer Training Manager

Opus Recruitment Solutions; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work Leeds

30 days holiday

Job summary

Opus Recruitment Solutions is seeking a driven leader to build and head our customer learning function. You will collaborate with Customer Success, Product and Leadership to drive adoption, engagement, and long-term success across our AI-powered SaaS platform.

Responsibilities include designing onboarding, creating content, and delivering training both virtually and in person. You will measure impact and scale the learning function within a high-growth environment.

Qualifications

• 5+ years in Customer Education, Enablement, L&D, CS or related fields.
• SaaS or software industry experience.
• Experience building structured learning programmes and training content.
• Excellent presentation and facilitation skills.
• Experience measuring adoption, engagement and learning outcomes.
• Experience building a learning function from scratch.
• Experience implementing or managing an LMS.

Responsibilities

• Lead customer adoption across the platform.
• Design onboarding programmes and customer learning journeys.
• Build training content, user guides, videos, workshops and webinars.
• Create a scalable LMS and customer education function.
• Deliver virtual and in-person training sessions.
• Measure adoption, workflow utilisation and learning effectiveness.
• Gather customer feedback and continuously improve learning experiences.
• Work with Product and CS teams to maximise platform value.

Skills

Presentation skills

Facilitation

Learning & Development

SaaS experience

Customer education

Tools

LMS

Job description

An AI-powered customer engagement platform helping businesses automate customer communications, streamline operations, and drive growth through intelligent workflows. The platform brings together customer conversations across calls, email, SMS, WhatsApp, and web channels while enabling businesses to automate repetitive administrative and operational tasks.

The Opportunity

This is an opportunity to build and lead the customer learning function from the ground up.

Working closely with Customer Success, Product, and Leadership teams, you will create structured learning programmes that drive customer adoption, platform engagement, and long-term success.

Key Responsibilities

• Lead customer adoption across the platform.
• Design onboarding programmes and customer learning journeys.
• Build training content, user guides, videos, workshops, and webinars.
• Create a scalable LMS and customer education function.
• Deliver virtual and in-person training sessions.
• Measure adoption, workflow utilisation, and learning effectiveness.
• Gather customer feedback and continuously improve learning experiences.
• Work closely with Product and Customer Success teams to ensure customers maximise value from the platform.

Candidate Requirements

• 4-5+ years' experience in Customer Education, Customer Enablement, Learning & Development, Customer Success, or a related field.
• SaaS or software industry experience.
• Experience building structured learning programmes and training content.
• Excellent presentation and facilitation skills.
• Experience measuring adoption, engagement, and learning outcomes.
• Startup or scale-up environment experience.
• Experience implementing or managing an LMS.
• Customer Success Enablement or Product Education experience.
• Experience building a learning function from scratch.
• 30 days holiday.
• Hybrid working (3-4 days per week in Leeds).
• Young, collaborative team environment.
• Bi-monthly company socials.
• Approximately 35 employees with 15-20 people regularly in the office.
• Target process completion within one month.

This is an ideal opportunity for someone who enjoys building functions from scratch, thrives in a high-growth SaaS environment, and wants to own the customer learning experience end-to-end.