AI-Driven Insurance Customer Analyst

Cytora; Wolverhampton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Professional development budget

Annual company retreats

Remote options

Job summary

Cytora, part of Applied Systems, is seeking a Customer Business Analyst to join the Customer Success team. You will facilitate client workshops, translate business needs into actionable requirements, and design AI-driven workflows that improve insurance outcomes.

You’ll collaborate across engineering and product, ensuring high-quality, data-driven solutions while supporting agile delivery. This role offers hybrid work options with remote flexibility and a clear path for growth within a

Qualifications

• Proven experience running client workshops and engaging with senior stakeholders.
• Hands-on with AI tools, prompt engineering, AI-assisted workflows.
• Strong written and verbal communication skills.

Responsibilities

• Collaborate with the Delivery Manager and client delivery team to support sprint planning and risk identification.
• Lead client discovery workshops and identify opportunities to add value to end users.
• Translate client needs into requirements, user stories, and process designs for eng/product teams.
• Manage analytical reporting of product performance using BI tools.

Skills

Client workshops

AI tools experience

BI reporting

Communication

Tools

ThoughtSpot

Job description

Cytora, part of Applied Systems, is seeking a Customer Business Analyst to join the Customer Success team. You will facilitate client workshops, translate business needs into actionable requirements, and design AI-driven workflows that improve insurance outcomes.

You’ll collaborate across engineering and product, ensuring high-quality, data-driven solutions while supporting agile delivery. This role offers hybrid work options with remote flexibility and a clear path for growth within a