AI-Driven Enterprise Client Success Lead

OfficeSpace Software; United Kingdom; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Competitive benefits

Autonomy to innovate

AI-focused culture

Job summary

OfficeSpace is seeking an Enterprise Client Success Manager to own the success of our most strategic customers, building executive partnerships and driving measurable business outcomes using AI to surface insights and manage risk.

You will lead onboarding, adoption, renewals, and expansion, develop strategic Success Plans, and coordinate with Sales, Product, Engineering, and Support to ensure value realization across global accounts.

Qualifications

• 6+ years in client success or strategic/account management in SaaS.
• Experience managing enterprise customers with exec stakeholders.
• Proven ability to drive adoption, retention, renewals, and expansion.
• Experience using CS platforms and CRM like Gainsight or Salesforce.
• AI fluency and ability to orchestrate AI tools with sound judgment.
• Strong executive communication and cross-functional collaboration.

Responsibilities

• Own success, retention, renewal, and growth of a portfolio of enterprise customers.
• Build executive relationships with sponsors and leaders.
• Lead onboarding, adoption, and value realization strategies.
• Develop strategic Success Plans aligned to objectives and milestones.
• Use AI-powered tools to monitor health, predict risk, and identify expansion.
• Lead QBRs linking product adoption to ROI.
• Partner with Sales on account strategies for renewals and growth.
• Advocate for customers with Product, Eng, Pro Services, and Support.
• Translate feedback into product improvements.
• Design AI-assisted workflows to improve efficiency while preserving relationships.
• Analyze data and trends to guide enterprise customers through transformation.
• Orchestrate AI agents for research and executive communications.
• Identify scalable playbooks and automation opportunities.

Skills

Enterprise account management

Executive stakeholder management

SaaS customer success

Renewals and expansions

CRM platforms

AI fluency

Analytical thinking

Communication

Tools

Gainsight

Salesforce

Job description

OfficeSpace is seeking an Enterprise Client Success Manager to own the success of our most strategic customers, building executive partnerships and driving measurable business outcomes using AI to surface insights and manage risk.

You will lead onboarding, adoption, renewals, and expansion, develop strategic Success Plans, and coordinate with Sales, Product, Engineering, and Support to ensure value realization across global accounts.