Enterprise AI Customer Success Manager

ChapsVision; York and North Yorkshire; Hybrid; GBP 150,000 - 190,000; Full time

Job summary

ChapsVision is seeking a Customer Success Manager to nurture and expand relationships with a portfolio of large enterprise accounts in North America. You will drive adoption, secure renewals, and coordinate with senior sales to grow account value.

You will guide client success strategies, manage implementations, and provide ongoing advisory on best practices, tying outcomes to measurable business value.

Qualifications

• 5+ years of client management experience.
• Exceptional communication, presentation, and listening skills.
• Strong grasp of technology architecture and the AI ecosystem (Search technologies, LLM).
• Proven ability to build credibility with key decision-makers and influencers.
• Understanding Enterprise Search project lifecycle and AI capability enablement.
• Willingness to travel up to 25% of the time.

Responsibilities

• Manage a portfolio of major North American accounts across pharma, life sciences, manufacturing, and technology.
• Understand client needs and guide licensed users to leverage Sinequa solutions.
• Design customer engagement strategies including adoption plans and executive reviews.
• Oversee implementation of the Sinequa platform and delivery of services.
• Create dashboards to identify opportunities for growth and churn risk.
• Advise on best practices for using Sinequa software.
• Collaborate with solution engineering, Support, and R&D.
• Keep customers informed about product roadmap and collect feedback.

Skills

Client management

Communication skills

Technology architecture

Stakeholder management

Enterprise software/Enterprise Search

Travel willingness

Education

Bachelor’s degree

Tools

Search technologies

LLM / AI ecosystem

Big data technologies

Job description

ChapsVision is seeking a Customer Success Manager to nurture and expand relationships with a portfolio of large enterprise accounts in North America. You will drive adoption, secure renewals, and coordinate with senior sales to grow account value.

You will guide client success strategies, manage implementations, and provide ongoing advisory on best practices, tying outcomes to measurable business value.