AI-Driven Customer Success Consultant

Ada18; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Employee & Family Assistance Plan

Flexible Work Schedule

Remote-First

Learning & Development Budget

Work from Home Budget

Access to Cutting‑Edge AI Tools

Hands‑On with LLMs

Thriving Industry

Job summary

Ada is seeking a Customer Solutions Consultant to support the activation, growth, and retention of our SMB/MME customers, ensuring alignment with their goals and deriving value from our platform, with a focus on self-service capabilities.

You will drive relationship value through proactive and reactive customer engagement, leveraging AI tools and automation to surface insights and improve outcomes across multiple teams.

Qualifications

• 2+ years in Customer Success, strategy, management, implementation, or technology consulting in a scaled CS model.
• Working knowledge of APIs and SaaS platforms (Shopify, Salesforce, Zendesk, Hubspot, etc.).
• Excellent communication and presentation skills; able to explain technical concepts to non-technical audiences.

Responsibilities

• Provide customer success and support to Ada’s SMB and MME customers through resolving inquiries and ensuring value realization of the platform.
• Leverage internal tools, using AI and automations to surface actionable customer insights at scale.
• Design and execute automated and human-touch strategies (proactive touchpoints, demos, renewal discussions, strategy sessions) to drive revenue and retention.
• Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product and Marketing to align resources and drive goals.

Skills

Customer Success

APIs

SaaS platforms

Communication

Stakeholder management

Data-driven

Startup mindset

Tools

Shopify

Salesforce

Zendesk

Hubspot

Job description

Ada is seeking a Customer Solutions Consultant to support the activation, growth, and retention of our SMB/MME customers, ensuring alignment with their goals and deriving value from our platform, with a focus on self-service capabilities.

You will drive relationship value through proactive and reactive customer engagement, leveraging AI tools and automation to surface insights and improve outcomes across multiple teams.