AI-Driven CS Ops Lead for Scalable Adoption (RevOps)

FlashAcademy®; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

FlashAcademy® in Birmingham is seeking a Customer Success Operations Lead (RevOps). The role involves owning the customer success tech stack, implementing automation, and designing customer success programmes. Candidates should have 4–7 years of experience and a strong analytical mindset.

This hybrid role offers the chance to shape operations and make a significant impact on customer retention metrics across numerous schools.

Qualifications

• 4–7 years in customer success or account management.
• Experience managing or implementing a customer success platform.
• Strong analytical mindset with attention to data quality.

Responsibilities

• Own and optimise customer success tech stack.
• Proactively identify automation opportunities.
• Build reporting infrastructure with clear visibility.

Skills

Customer success operations

CRM systems

Data analysis

Automation

Communication

Tools

Gainsight

ChurnZero

Totango

Job description

FlashAcademy® in Birmingham is seeking a Customer Success Operations Lead (RevOps). The role involves owning the customer success tech stack, implementing automation, and designing customer success programmes. Candidates should have 4–7 years of experience and a strong analytical mindset.

This hybrid role offers the chance to shape operations and make a significant impact on customer retention metrics across numerous schools.