AI-Driven CS Manager | Scale Adoption & Retention

Colossyan; Greater London; Híbrido; GBP 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Remote work

Free lunch Thursdays

Wellness Wednesdays

Great office location

Birthday time off

Flexible annual leave

Private healthcare

Retirement planning

Cutting-edge AI technology

Impact

Descripción de la vacante

Colossyan is the AI-powered platform for training and enablement, helping enterprises automate the creation and delivery of learning content. The Customer Success team owns a mid-market and SMB book, delivering onboarding, adoption and renewal programs while scaling with automated workflows.

You will report to the Head of Customer Success and collaborate with Sales, Product and Marketing in a hybrid London-based role.

Formación

• 2 to 3+ years in Customer Success at a B2B SaaS company.
• Experience managing 60+ accounts with risk and value.
• Comfortable with renewal conversations and pricing basics.
• Hands-on with a CS platform or CRM (Planhat, Gainsight, Totango or HubSpot).
• Data-literate: reads usage data and builds health scores.
• Clear writer and confident presenter for webinars/office hours.
• Organised and self-directed; can manage a large book.
• Based in London, in-office three days a week.

Responsabilidades

• Own retention, adoption and health for a mid-market/SMB book; oversee onboarding and renewals.
• Run webinars, office hours and group business reviews; create in-app guides and templates.
• Build automated onboarding, adoption, renewal and expansion campaigns.
• Spot churn risk signals early and run save plays for at-risk accounts.
• Maintain health scores, workflows and reporting; act as power user of CS platform.
• Identify growth opportunities in accounts and collaborate with Sales to close it.

Conocimientos

Customer Success

Portfolio management

Renewals

CRM tools

Data analysis

Public speaking

Organization

London-based

Herramientas

Planhat

Gainsight

Totango

HubSpot

Descripción del empleo

Colossyan is the AI-powered platform for training and enablement, helping enterprises automate the creation and delivery of learning content. The Customer Success team owns a mid-market and SMB book, delivering onboarding, adoption and renewal programs while scaling with automated workflows.

You will report to the Head of Customer Success and collaborate with Sales, Product and Marketing in a hybrid London-based role.