AI Outcomes Manager (GSI)

Anthropic Limited; Ashington; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Fertility benefits

Parental leave

Flexible PTO

Mental health support

Equity packages

Equity matching

Retirement plans

Life & disability

Wellness stipend

Commuter benefits

Education stipend

Home office stipend

Relocation support

Office meals

Job summary

Anthropic Limited is seeking an AI Outcomes Manager, GSI, to partner with our most complex customers and drive AI adoption across the Industry segment. You’ll optimize Claude capabilities (API, Claude for Enterprise, Claude Code), build trusted partnerships, and guide customers through usage growth, value realization, and expansion opportunities.

You'll collaborate with the broader account team to tailor Claude deployments to customer objectives, develop change management strategies, and deliver

Qualifications

• Passion for AI and responsible development of advanced systems
• Experience working with enterprises in Systems Integrator industries
• A knack for bringing order to chaos and a roll-up-your-sleeves mentality—you’re a true team player
• Experience driving success across both consumption-based and seat-based business models, with understanding of expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders—from developers and product managers to executives and end users
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

Responsibilities

Job description

• Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment


• As an AI Outcomes Manager, GSI, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Systems Integrators-helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code


• You'll work with organizations transforming their businesses with AI technology


• Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs


• You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us


• In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves


• Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization


• The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies, making you a key voice in shaping how we build and deliver ongoing value as a business


• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion


• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions


• Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer


• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments


• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs


• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment


• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows


• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement


• Own the customer experience across their lifecycle - managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic


• Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents


• Inclusive fertility benefits via Carrot Fertility


• 22 weeks of paid parental leave


• Flexible paid time off and absence policies


• Mental health support for you and your dependents


• Competitive salary and equity packages


• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant


• Retirement plans with competitive matching


• Life and income protection plans


• $500/month flexible wellness and time saver stipend


• Commuter benefits


• Annual education stipend


• Home office stipends


• Relocation support for those moving for Anthropic


• Daily meals and snacks in the office

Requirements

• Passion for AI and interest in responsible development of advanced systems


• Experience working with enterprises in Systems Integrator industries


• A knack for bringing order to chaos and an enthusiastic \"roll up your sleeves\" mentality-you’re a true team player


• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each


• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans


• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering


• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs


• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders-from developers and product managers to executives and end users


• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes