Engagement Manager, SMB

Garuda Ventures; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Metaview is searching for an Engagement Manager to connect with SMB customers and guide them through AI adoption. In this role, you'll help transform hiring workflows and ensure customers achieve their onboarding and engagement goals.

You'll be instrumental in product adoption, account health tracking, and driving change management. This position is perfect for someone with a passion for AI and a commitment to customer success.

Qualifications

• 2+ years’ experience in a customer/stakeholder-facing role.
• A fluency and innate curiosity surrounding AI.
• Energetic and motivated to connect with new people.

Responsibilities

• Be the bridge between Customers, Product, and Sales.
• Support AI adoption by guiding change management.
• Deliver high-impact onboarding for new SMB customers.
• Drive product adoption at scale using data insights.
• Track account health and detect usage risk.

Skills

Customer/stakeholder-facing experience

Fluency in AI technologies

Confident communication

Revenue-driving experience

Problem-solving skills

Data-driven approach

Job description

Requirements

• 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar
• A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier
• You get energised by meeting new people and spread that energy to them through your approach
• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting
• You understand what it’s like to be in a revenue-driving position – you know the pressures, the pace, and what it takes to hit targets
• A love for experimenting and trying new ideas without fear of iterating and failing
• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too
• Sharp, systematic, resilient, and motivated to win

What the job involves

• Be the bridge between Customers, Product, and Sales; helping turn insights into impact
• Support AI adoption by guiding change management and workflow transformation
• Play a foundational role in building out a new function at a category-defining AI startup
• Shape your career by learning Engagement from the ground up at Metaview
• We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already
• With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact
• You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go‑to‑market strategies
• Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value
• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features
• Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach
• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed
• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users
• Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging