AI Adoption & Engagement Lead - SMB

Metaview; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Metaview is searching for an Engagement Manager to connect with SMB customers and guide them through AI adoption. In this role, you'll help transform hiring workflows and ensure customers achieve their onboarding and engagement goals.

You'll be instrumental in product adoption, account health tracking, and driving change management. This position is perfect for someone with a passion for AI and a commitment to customer success.

Qualifications

• 2+ years’ experience in a customer/stakeholder-facing role.
• A fluency and innate curiosity surrounding AI.
• Energetic and motivated to connect with new people.

Responsibilities

• Be the bridge between Customers, Product, and Sales.
• Support AI adoption by guiding change management.
• Deliver high-impact onboarding for new SMB customers.
• Drive product adoption at scale using data insights.
• Track account health and detect usage risk.

Skills

Customer/stakeholder-facing experience

Fluency in AI technologies

Confident communication

Revenue-driving experience

Problem-solving skills

Data-driven approach

Job description

Metaview is searching for an Engagement Manager to connect with SMB customers and guide them through AI adoption. In this role, you'll help transform hiring workflows and ensure customers achieve their onboarding and engagement goals.

You'll be instrumental in product adoption, account health tracking, and driving change management. This position is perfect for someone with a passion for AI and a commitment to customer success.