Agency Temporary Worker

Livewest; Exeter; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

26–30 days annual leave

9% pension contributions

Health benefits plan

Learning & development

Family support

Wellbeing support

Cycle to work

Volunteer days

Job summary

LiveWest in Exeter is seeking a Housing Officer to deliver frontline customer service, tenancy enquiries, estate management and community development across the Exeter area. This field-based role requires CIH Level 4 or willingness to work towards it, and a valid UK driving licence.

You will work with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.

Qualifications

• Experience in social housing with tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills with customers and colleagues.
• Excellent organisational skills to manage competing priorities in a fast-paced environment.
• Excellent customer focus with drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

Responsibilities

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including safeguarding of customers.
• Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch.

Skills

Interpersonal skills

Organisational skills

Customer focus

Tenancy management

Education

CIH Level 4

Job description

About The Role

Please enter full details about this temporary opportunity to allow the agency to submit suitable candidate for this role.

Hours per Week: 25

Expected Length of Contract:12 weeks (placement starting 7th December)

Closing Date: 8th November

Interview Date: WC 9th November

Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

As a Housing Officer, you will be the primary relationship manager for our customers in the inner Bristol area. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.

Key Responsibilities:

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including the Safeguarding of our customers.
• Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.

Why Join LiveWest:

• You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact.
• With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.

This role is being offered on a full time, permanent basis working 37 per week. This is a field based role in the in the Exeter area.

Role specific skills and experience:

• Experience in social housing with experience of tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills.
• Excellent organisational skills to manage competing priorities in a fast-paced environment.
• Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

About The Candidate

Thew housing office role is covering the following areas:

Newcourt area

Somerville Crescent

Vernon Crescent

Trafalgar Road,

Hood Drive,

Nile Road

Omaha Drive,

Batavia Drive,

Blakeslee Drive – including Whitfield House

Fairway Avenue ( new builds due soon)

Jack Sadler Way

Resolution Road,

Liberty Way

Newcourt Drive

King Stephen Close ( city centre)

St Leonards area

Masterson St

Dettingen Path

Brookdale Court - Topsham Road

St Loyes area

Alder Drive

Hornbeam Road

Mercer Court

Hill Barton area

Elsie Place

Linton Road

Myrtlebury Way

Membury Close

Gittisham Close

Monkerton area

Hill Top Road

Celtic Close

Monkerton Drive

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.