Managing Agent Officer

The Methodist Church in Britain; Hampstead; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Employer pension contributions (up to

Health cash plan

Learning and development opportunities

Family support policies

Wellbeing support

Cycle to Work

Volunteering days

Job summary

LiveWest is seeking a Managing Agent Officer to oversee managing agents and leases, ensuring compliance with company, statutory and regulatory requirements. The role includes inspections, and ensuring lease charges are reasonable and recoverable.

It is a permanent, full-time position requiring a CIH qualification, with hybrid working of two to three days in the office. The ideal candidate will have experience with vulnerable individuals, know how to maintain records, and be capable of developing

Qualifications

• Experience working with vulnerable individuals is essential.
• Experience maintaining records and putting action plans in place.
• CIH qualification is required.

Responsibilities

• Ensure managing agents and lessees comply with company, statutory and regulatory requirements.
• Carry out periodic inspections and take corrective or preventative action.
• Ensure managing agent and lease agreements are written, priced and managed so charges are reasonable and recoverable.
• Work with internal and external partners, monitor data and report to inform service delivery.

Skills

Agency and lease legislation

External organisations

Attention to detail

Communication

Risk assessment

Prioritising work

Education

CIH qualification

Job description

This Managing Agent Officer post sits within LiveWest's housing management, overseeing the managing agents and leases the organisation relies on. The work centres on checking that agents and lessees meet company, statutory and regulatory requirements, carrying out inspections, and making sure lease charges are reasonable and recoverable. The role is permanent and full-time at 37 hours a week, with hybrid working of two to three days in the office. A CIH qualification is required and visa sponsorship is not available.

What the job involves

• Ensure managing agents and lessees comply with company, statutory and regulatory requirements
• Carry out periodic inspections and take corrective or preventative action
• Ensure managing agent and lease agreements are written, priced and managed so charges are reasonable and recoverable
• Work with internal and external partners, monitor data and report to inform service delivery

What’s required

Qualifications

• Appropriate CIH qualification

Experience

• Essential skills and experience for a level 1 role
• Experience of working with vulnerable individuals
• Experience of maintaining records and putting action plans in place

Skills & knowledge

• Understanding of agency and lease legislation and good practice
• Working effectively with external organisations
• Applying common sense to situations
• Assessing risks and managing them appropriately
• Clear and effective communicationAttention to detail and prioritising work

Checks & eligibility

• Right to work in the UK for the full duration of the role without sponsorship

Other

• Flexibility to meet customer and business needs

Nice to have

• Knowledge of housing support and the daily issues people face
• Knowledge and understanding of housing related support and housing management

What’s offered

• 26 days annual leave plus bank holidays, rising to 30 days with length of service, with the option to buy up to 5 extra days
• Employer pension contributions of up to 9% in a defined contribution scheme
• Health cash plan worth up to £1,100 a year, virtual GP service, gym and retail discounts including Blue Light Card
• Learning and development opportunities
• Family support policies including a new child payment
• Wellbeing support including mental health support, enhanced sick pay and free flu jabs
• Cycle to Work and car benefit schemes
• Up to four paid volunteering days a year