Housing Officer - Neighbourhoods

LiveWest; Torquay; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

26 days annual leave + bank holidays

Up to 9% pension contributions

Health benefits

Cycle to Work

Volunteering days

Job summary

LiveWest in Torquay is seeking a Housing Officer to manage relationships with customers across the Torquay patches, delivering frontline housing services and addressing tenancy enquiries. You will work with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.

The role is full-time, field-based in the Torquay area with hybrid working options. Applicants should have social housing experience and CIH Level 4 or be willing to work towards it.

Qualifications

• Experience in social housing with tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills.
• Excellent organisational skills to manage competing priorities in a fast-paced environment.
• Excellent customer focus and drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

Responsibilities

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
• Manage tenancy breach cases, including safeguarding of customers.
• Oversee estate standards and service contracts to ensure value for money and a high-quality living environment.
• Lead delivery of resident engagement and support community development objectives within your patch to promote business objectives.

Skills

CIH Level 4

Social housing experience

Interpersonal skills

Organisational skills

Customer focus

UK driving licence

Education

CIH Level 4

Job description

About The Role

Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

As a Housing Officer, you will be the primary relationship manager for our customers in across our Torquay patches. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.

Key Responsibilities

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including the Safeguarding of our customers.
• Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.

Why Join LiveWest

• You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact.
• With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.

This role is being offered on a full time, permanent basis working 37 hours per week. This is a field based role in the Torquay area.

This is a unique and exciting opportunity. We are open to different working patterns for the right individual and can be flexible providing we meet the business needs, ensuring we maintain our high standards and service offer.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

About The Candidate

To be successful in your application for the role of Housing Officer - Neighbourhoods, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

• Experience in social housing with experience of tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills.
• Excellent organisational skills to manage competing priorities in a fast-paced environment.
• Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do -from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.