Aftersales Trainee

Sandown Mercedes-Benz; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

Sandown Mercedes-Benz in Epsom is offering an Aftersales Trainee role to build skills across the aftersales department and promote interdepartmental cooperation within a high performing team.

You will train towards the Service Advisor role, handling admin tasks, daily reporting, customer journey management, invoicing, and WIP control, with structured hours Mon-Fri and overtime on Saturdays.

The position requires English and Maths GCSE and prior customer-facing experience; training is provided.

Qualifications

• English and Maths (Grade C/Level 4+)
• Experience in a customer facing role
• Experience of working within processes

Responsibilities

• Provide administrative support to the service department ensuring that all documentation is processed in line with company procedures.
• Assist in the creation of daily site reporting.
• Build an understanding of the Mercedes-Benz vans range, products and services.
• Assist in the management of the customer journey, including VHC process, customer progress updates and invoicing.
• Validate Dealer Management System records for existing customers or create new customer records whilst following company and GDPR guidelines.
• Use Dealer Management System diary to schedule work to maximise utilisation.
• Discuss customers booking requirements and offer alternative options if required.
• Ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
• Assist in the preparation of estimates for identified work and seek authority from the customer.
• WIP management including rebooking for parts received
• Service Care Plan Sales and Administration

Skills

Customer service

Process adherence

Education

English & Maths GCSE

Job description

• Salary Competitive salary dependent on experience
• Contract Full-Time

An opportunity has arisen to join our Service team in Epsom as an Aftersales Trainee. The purpose of this role is to establish the skills and knowledge required to work across all areas of the aftersales department. You will be required to develop a unique skillset and promote interdepartmental cooperation ultimately resulting in a high performing team.

Main Duties will include training and development to work towards:

Service Advisor

• Provide administrative support to the service department ensuring that all documentation is processed in line with company procedures.
• Assist in the creation of daily site reporting.
• Build an understanding of the Mercedes-Benz vans range, products and services.
• Assist in the management of the customer journey, including VHC process, customer progress updates and invoicing.
• Validate Dealer Management System records for existing customers or create new customer records whilst following company and GDPR guidelines.
• Use Dealer Management System diary to schedule work to maximise utilisation.
• Discuss customers booking requirements and offer alternative options if required.
• Ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
• Assist in the preparation of estimates for identified work and seek authority from the customer.
• WIP management including rebooking for parts received
• Service Care Plan Sales and Administration

Requirements

• English and Maths (Grade C/Level 4 and above)
• Experience in a customer facing role
• Experience of working within processes

Hours of work: Monday to Friday, 08.00-18.00 (with 1-hour unpaid break) with one late finish at 18.30 per week paid as overtime.

Total 45.5 hours per week

Saturday 08.00-13.00 on a rota basis paid as overtime.