Aftersales Executive - Mercedes Benz

LSH Auto Limited; Macclesfield; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £100

Mercedes Benz training programmes

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday including bankholidays

Wellbeing Support

Company Pension

Job summary

LSH Auto Limited is seeking an Aftersales Executive for Mercedes Benz to deliver a smooth service journey from initial enquiry to completion. The role emphasises building trust, clear communication, and collaboration between customer-facing staff and workshop teams to maintain high service standards.

The position involves 45 hours per week with a salary up to £60,000 including OTE, and supports upselling of service plans, parts, and maintenance packages while ensuring customer satisfaction.

Qualifications

• 1-2 years of experience in automotive aftersales or similar customer-facing environment.
• Experience providing service-progress updates to customers on repair timelines.
• Valid driver's licence and eligibility to work in the UK.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Skills

Automotive aftersales

Customer service

Communication

Tools

Keyloop

Job description

LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.

As an Aftersales Executive - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.

Hours - 45

Salary - Up to £60,000 including OTE

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver's licence.
• Eligibility to work in the UK.
• Experience with Keyloop is preferred but not essential.

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

A range of Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

Company Pension