Service Advisor

LSH Auto; Macclesfield; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Colleague Referral Scheme

Mercedes Benz training

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance

31 days holiday

Wellbeing Support

Company Pension

Job summary

LSH Auto in the UK premium automotive retail group is seeking an Aftersales Executive for Mercedes Benz to deliver a smooth service journey from first enquiry to completion, building trust and maintaining clear communication across customer-facing and workshop teams.

You will coordinate bookings, monitor repair progress, and support upselling of service plans and parts. The role is based in Macclesfield, runs around 45 hours per week, with an OTE of £45,000.

Qualifications

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience giving service-progress updates to customers, explaining repair timelines and managing expectations.
• Valid driver's licence.
• Eligibility to work in the UK.
• Experience with Keyloop is a plus.
• Experience resolving customer complaints in a dealership aftersales setting would be beneficial.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Tools

Keyloop

Job description

LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.

As an Aftersales Executive - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.

Hours - 45

Salary - OTE £45,000

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver's licence.
• Eligibility to work in the UK.
• Experience with Keyloop is a plus.
• Experience resolving customer complaints in a dealership aftersales setting would be beneficial.

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

A range of Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

Company Pension