Aftersales Support Manager

Permanent Futures Limited; West Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known manufacturing business in the United Kingdom seeks an Aftersales Support Manager. In this role, you will be the technical authority on high voltage equipment, managing customer issues from diagnosis to resolution. The ideal candidate will have extensive experience in electrical systems, strong problem-solving skills, and a degree in Electrical Engineering. You will collaborate closely with various teams to enhance product performance and ensure quality in aftersales operations.

Qualifications

• Experience with high voltage electrical equipment or power systems.
• Background in aftersales support, commissioning, or technical support.
• Strong understanding of health and safety considerations.

Responsibilities

• Act as the first point of contact for customers experiencing technical issues.
• Lead the diagnosis of complex technical problems.
• Provide expert technical support remotely and on-site.
• Own customer issues through to resolution with high service standards.
• Work cross-functionally to prevent issue recurrence.
• Capture aftersales data for meaningful improvement actions.

Skills

Technical support for high voltage systems

Fault diagnosis

Communication skills

Problem-solving

Education

Degree in Electrical Engineering

Job description

Futures are looking to appoint an Aftersales Support Manager for a well known manufacturing business. As Aftersales Support Manager, you will be the technical authority for all aftersales issues relating to high voltage equipment. You will manage issues end to end — from first customer contact, through diagnosis and root cause analysis, to the implementation of corrective and preventative actions.

You will work closely with engineering, manufacturing and quality teams, feeding real-world field data back into the business to drive product improvement and operational excellence.

Responsibilities

• Act as the first point of contact for customers experiencing technical issues with high voltage equipment
• Lead the diagnosis of complex technical problems, identifying root causes and defining corrective actions
• Provide expert technical support remotely and on-site where required
• Own customer issues through to resolution, ensuring clear communication and a high standard of service
• Work cross-functionally with engineering, manufacturing and quality teams to resolve issues and prevent recurrence
• Capture aftersales data and translate field issues into meaningful improvement actions
• Ensure all aftersales activity is conducted in line with safety, quality and regulatory requirements

The Ideal Candidate

• We are looking to speak with technically strong candidates who have a background supporting complex electrical or high voltage systems within a manufacturing environment.
• Strong technical experience with high voltage electrical equipment or power systems
• Background in aftersales support, field service, commissioning or technical support
• Proven ability to diagnose faults, identify root causes and implement corrective actions
• Strong understanding of health and safety considerations relating to high voltage systems
• Confident communicator, comfortable dealing directly with customers and internal stakeholders
• Degree or equivalent qualification in Electrical Engineering or a related discipline
• Experience acting as a technical authority or managing escalated customer issues